Cloud Support Lead, MongoDB

• Management skills, with hands-on experience running small to mid sized teams in a rapid-growth environment
• Patience, empathy, and a genuine desire to help others
• Strong background in one or more of the following (ideally with some experience in the rest)
• Software development/design
• Systems Administration, Linux preferred
• Database administration
• Performance tuning and benchmarking
• Technical Support
• Configuration and usage of common cloud providers (AWS, GCP, Azure)
• Networking knowledge, including firewalls and load balancers
• Excellent communication skills, both written and verbal
• The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time
• Strong diagnostic/troubleshooting process, with significant experience troubleshooting end-to-end technical issues in production environments

Desirable

• Drive customer success by guiding the team to solve fascinating technical problems, all the way from design through to production operations. This includes managing their team’s workflow, assisting on hands-on customer issues, and managing both internal and external escalations
• Hands on management of a fast growing, distributed team, with team members across the US. This includes tasks such as hiring, training, mentoring, meetings, and performance evaluations
• Contribute to internal technical projects, which can include software development, benchmarking, building documentation and training guides, and providing oversight on other engineers’ project work
• Represent MongoDB and Technical Services at meetups and conferences with the community of developers and leaders
• Ensure we are investing the right resources, addressing the right problems, and scaling the organization properly to fuel our hyper-growth. This means you’ll also be expected to drive monthly and quarterly pain and bug reports to Engineering, improve operational workflows with internal teams at MongoDB, coordinate regional trainings, summits, and conferences, as well as focus on how we address market demand for our product and services more broadly