AI Deployment Strategist, Nooks
+ Equity
Agent workspace for intelligent outbound
Open for applications
Agent workspace for intelligent outbound
201-500 employees
Open for applications
+ Equity
201-500 employees
Company mission
To automate this grunt work so salespeople can focus on the human parts of the job.
Role
Who you are
- This role requires a broad set of skills and a passion for leading implementations, hands-on setup, troubleshooting, enablement, and more!
- 3-5 years of enterprise SaaS implementation and onboarding experience with Fortune 500 customers
- Domain expertise in Revenue or Sales Operations with a deep understanding of sales prospecting tools and workflow
- Experience with the sales tech stack (workflow and integrations), including Salesforce, HubSpot, Outreach, Salesloft, and Gong
- Outstanding customer management skills (discovery, advisory, project management, and stakeholder management)
- Experience managing multiple customer engagements simultaneously and ensuring a successful and timely completion
- Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for non-technical audiences
- Proven success at an early-stage company, demonstrating adaptability and the ability to thrive in a fast-paced, ambiguous environment
- Highly collaborative and proactive problem-solver with excellent organizational skills
What the job involves
- Come help build our growing implementation function for Nooks AI products and help transform how GTM teams work! Our AI Deployment Strategists lead post-sale engagements and may assist with presales trials
- Lead customer deployments, from kickoff to launch
- Manage multiple stakeholders from Rev Operations, Sales, and Marketing, providing a positive experience and ensuring their goals are met
- Develop and manage a project plan that delivers quick time to value and on-time delivery
- Conduct discovery sessions to understand customer goals, success metrics, GTM initiatives, workflow, and prospect lead requirements that drive setup decisions
- Guide customers through configuration and testing based on their requirements and Nooks best practices
- Collaborate with Engineering on migration and cutover when launching Nooks
- Coordinate technical integrations with Salesforce and other sales tools
- Set up and configure AI-powered signals, workflows, and email templates
- Proactively identify implementation barriers and collaborate with the internal & external teams to address them
- Guide customers through user adoption activities, including launch communications, and deliver end-user training
- Collaborate with the Customer Success Manager in sharing results, insights, and recommendations during check-in and QBR meetings
- Collaborate with the Customer Success Manager in post-implementation services, as required
- Collaborate with internal teams to continuously improve the product, implementation process, and customer experience across all touchpoints
- Help build our pre and post-sale implementation practice by developing processes, best practices guides, documentation, and internal enablement
Our take
For many businesses, the rise in hybrid and remote working has lessened team building and collaboration within their teams. Nooks was founded in 2020, initially as a virtual space for sales teams to collaborate and work in real-time, and to feel like they're working in the same room as their colleagues.
Nooks evolved from that social workflow premise and developed an AI dialer to automate manual tasks for sales teams. It also has a "Call Analytics" tool for sales teams to transcribe, analyze and improve upon their calls. Meanwhile, its virtual salesfloor still makes collaborating, team building and training easier for virtual teams.
While Nooks is up against large workflow management platforms such as Slack, its tight focus on sales teams lets it stand out. This speciality has led to several rounds of funding for Nooks, two of which came in 2024 off the back of massive momentum and growth for the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2024
$43m
SERIES B
Apr 2024
$22m
SERIES A
Total funding: $70m
Company benefits
- Health insurance: Comprehensive health insurance plans, including medical, dental, and vision coverage, to ensure you and your family have access to quality care.
- Catered lunch and dinner: Our office provide expensed lunches, dinners, snacks, and drinks.
- Unlimited paid time off: Unlimited paid time off, allowing you to take the time you need to recharge.
- Parental leave: 12-weeks (birthing) and 8-weeks (non-birthing) fully paid parental leave to bond with a newborn child or newly adopted or fostered child.
- Equity incentive plan: Giving you more flexibility to exercise stock options and participate in the company’s growth based on tenure at Nooks.
- Work from home stipend: Reimbursed home office equipment and supplies expenses, ensuring you have the tools needed for productivity.
- Commuter benefits: Subsidies for public transportation and parking, to make your daily commute more convenient and affordable.
- Annual offsite: Annual offsite event to foster team bonding, celebrate achievements, and align on company goals.
Company HQ
Polk Gulch, San Francisco, CA
Leadership
Rohan Suri
(Co-Founder & CPO)Previously a Software Engineering Intern at Forethought, and ML Engineer Intern at Cerebras Systems. Was also a Machine Learning Researcher at Stanford Artificial Intelligence Laboratory and a Cybersecurity Intern at Visa.
Nikhil Cheerla
(Co-Founder & CTO)Previously an ML Engineer at Tesla. Was also a Vision Lab Research Intern at Stanford University, and Engineering Intern at Lyft and Quora.
Dan Lee
(Co-Founder & CEO)Previously a Machine Learning Engineer at Scale AI. Worked in Quantitative Strategies at IEX Group and ML Research at Cerebras Systems.
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