Lead Solutions Engineer, NexHealth
API
Patient experience platform
Be an early applicant
Patient experience platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To accelerate innovation in healthcare.
Role
Who you are
- This role is ideal for someone who thrives on solving complex technical problems, enjoys working directly with customers, and is excited to shape how real-time healthcare data can unlock innovation across the ecosystem
- If you’re passionate about APIs, developer experience, and building the infrastructure for modern healthcare, this is your opportunity to make an outsized impact
- Technical expertise: Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent practical experience. You’ve built, consumed, or debugged APIs and understand modern integration patterns (REST, JSON, OAuth2, webhooks)
- 7+ years of experience as a Solutions Engineer, Technical Account Manager, or similar technical customer-facing role in a SaaS or API-driven company
- Strong problem-solving skills — you’re comfortable diving into logs, testing endpoints, and debugging customer code to identify root causes
- Exceptional communication skills — you can confidently present architectural recommendations to executives and pair-program with developers
- Experience designing and supporting integrations with complex or regulated data systems; healthcare data (EHR/PMS) familiarity is a strong plus
- A builder’s mindset — you’re motivated to create solutions, documentation, and processes that make others more effective
- Proven ability to manage multiple projects simultaneously, balancing technical depth with business priorities
- A collaborative spirit and curiosity to learn — you act as an extension of the customer’s engineering team and advocate for their success within NexHealth
What the job involves
- As a Solutions Engineer at NexHealth, you’ll play a critical role in accelerating our mission to modernize healthcare infrastructure. You’ll be at the intersection of product, engineering, and customer success — helping developers and enterprise partners design and implement powerful applications on top of NexHealth’s Synchronizer API
- You’ll act as the bridge between our technology and our customers’ goals — ensuring every integration is both technically sound and strategically impactful
- You’ll collaborate with Product and Engineering to translate customer feedback into product improvements, guide developers in building scalable solutions, and ensure our partners extract maximum value from our platform
- Be the subject-matter expert on NexHealth’s Synchronizer API — advising prospects and customers on architecture, data modeling, integration patterns, reliability, and performance best practices
- Partner with Account Executives during pre-sales cycles to understand customer workflows, uncover technical requirements, design integration strategies, and clearly articulate how our platform solves their challenges
- Guide customers through implementation by providing hands-on technical support, reviewing API usage, troubleshooting issues, and ensuring integrations are secure, scalable, and production-ready
- Create clear, actionable technical resources such as integration guides, reference architectures, prototype apps, sample code, SDK examples, and demo environments to help developers self-serve and accelerate time to value
- Translate complex technical concepts into concise, accessible explanations tailored to both technical and non-technical audiences, including engineers, product leaders, and operational stakeholders
- Collaborate cross-functionally with Product, Engineering, and Customer Success to surface customer insights, influence product roadmaps, improve API usability, and help refine documentation and developer experience
- Act as a trusted technical advisor post-launch by monitoring integration performance, helping optimize throughput and reliability, and ensuring long-term success through best practices and proactive guidance
Our take
The lack of integrated medical records is one of the largest obstacles the healthcare industry faces. Clinics must organize appointments and manage both paper and electronic health records, a process which is time-consuming and error-prone.
NexHealth is setting out to change this by building its own data-sharing highway. The platform enables real-time scheduling of healthcare appointments, care-to-patient communications and digital record management. Not only does this help doctors digitize their practices and provide a better patient experience, but it also means developers at other healthcare companies can use NexHealth’s piping (rather than integrate with hundreds of different electronic health records).
In 2022, NexHealth reached a valuation of over $1B, solidifying its status as a Unicorn, and with the support of numerous investors, the company is poised for further expansion. The recent announcement of a new office in Utah (its largest physical presence), marks an exciting new chapter in NexHealth's journey, offering the chance for more groundbreaking work and the expansion of its team.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Jun 2021
$31m
SERIES B
Total funding: $177.2m
Company benefits
- Equity
- Commuter benefits
- 401K
- Full Medical, Dental and Vision
- Unlimited PTO
Company HQ
Potrero Hill, San Francisco, CA
Leadership
Alamin Uddin
(CEO)Studied Biochemistry at the City College of New York.
Waleed Asif
(Co-Founder & CTO)Studied Computer Science at the City College of New York.
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