IT Support Technician, EcoOnline

Salary not provided

Junior and Mid level

London

UK and European travel

5 days a week in office (Aldgate, London)

Health and safety, chemical & ESG software

Job no longer available

Health and safety, chemical & ESG software

501-1000 employees

B2BTrainingLearningSaaSEnvironmental

Job no longer available

Salary not provided

Junior and Mid level

London

UK and European travel

5 days a week in office (Aldgate, London)

501-1000 employees

B2BTrainingLearningSaaSEnvironmental

Company mission

To help our customers create safe, sustainable, efficient, and attractive workplaces through user-friendly SaaS tools.

Job

Company

Role

Who you are

Strong experience with SSO, application integrations, security groups, and Entra ID management
Proficient in Incident, Problem, and Request Management, including triage, prioritisation, root-cause analysis, and resolution
Ability to identify error patterns, document solutions, and maintain knowledge bases
2 years + experience of working in an IT support environment
Proven ability to manage, and influence both direct and indirect reports
Outstanding customer service skills
Experience of working with ITIL processe
Technical skills around the Microsoft Stack

What the job involves

Clear communication with colleagues regarding request and incident status
Skilled in installing, configuring, and supporting workplace devices (laptops, mobiles, including Apple ecosystem: iPhone/iPad/Mac)
Regular monitoring of IT services for anomalies; escalate complex issues to 3rd-level teams as needed
Broad skill development: You’ll wear multiple hats and build experience across a range of IT disciplines, giving you breadth, variety, and accelerated learning — rather than being limited to a single narrow role
Visible impact: Your work will be seen and felt. You’ll have a direct influence on team outcomes and play a meaningful role in supporting the company’s wider goals
Clear growth opportunities: With fewer layers and closer collaboration, there’s real scope to take on responsibility, stretch yourself, and progress your career
Agility, flexibility and innovation: Working in a smaller, high‑trust team means faster decision‑making, greater autonomy, and the freedom to test new ideas and ways of working

Salary benchmarks

Our take

Workplace safety lies primarily in the hands of workers and employees. EcoOnline has set out to challenge unsafe work environments and practices by providing employee training and workplace safety solutions in the form of EHS and chemical management SaaS tools.

Its solutions are extremely customisable and so cover a wide range of different industries. This has allowed the company to attract customers such as the NHS, Siemens, Legoland and Johnson & Johnson.

EcoOnline is constantly adding newer EHS areas such as sustainability to its portfolio of solutions which will help expand its customer base even further. Backed by strong institutional investors, listed on the Oslo exchange, and boosted by several acquisitions, the company is well set to see continued growth.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

29% employee growth in 12 months

Glassdoor (2.6)

Company

Funding (1 round)

Feb 2019

$0.6m

GRANT

Total funding: $0.6m

Company benefits

Robust health coverage
Extended parental leave
Generous paid time off
Accelerated learning paths
Team Wellness Initiatives
Company-wide Events
Employee Resource Groups
Recognition awards

Company HQ

London, UK

Leadership

Tom Goodmanson

(CEO)

Tom has a wealth of leadership experience, having served as Sr. Manager at KPMG, President and CEO of Calabrio, CFO of Magenic Technologies, and CFAO at Gelco Expense Management.

Share this job

View 6 more jobs at EcoOnline