Senior Product ManagementSpecialist, Mastercard
AI Fraud & Security Solutions - AI34
$98-152k
Global payments technology company
Job no longer available
Global payments technology company
1001+ employees
Job no longer available
$98-152k
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Bachelor's degree in business, marketing, finance, information systems, or related field
- Experience in fraud management and customer relationship management
- Technologically savvy with the ability to translate technical details into simple business concepts
- Strong analytical skills and ability to interpret data
- Strong organizational skills and ability to multitask in a fast-paced environment
- Excellent communication and interpersonal skills
- Knowledgeable in driving and maintaining healthy business performance metrics
- Proficient in MS Word, Excel, and PowerPoint
- Flexible, solution-oriented, and comfortable with ambiguity
- Excellent relationship building skills; able to build and maintain strong, positive working relationships across multiple business functions and region
What the job involves
- The Specialist, AI Fraud & Security Solutions will to help customers see the full value of the C&I Artificial Intelligence suite of products by maximizing product usage through:
- Improved visibility of customers performance on risk management across portfolios
- Improved customer knowledge and understanding of Mastercard's fraud solutions
- Increased and optimized utilization of Mastercard's fraud solutions
- Optimized usage of the Mastercard network and authorization strategies
- The key responsibilities of this role include the following:
- Engage regularly with customers to capture their experiences with our services and identify opportunities for continuous improvement
- Analyze customer performance and trends for risk management KPIs
- Collaborate closely with product leads both regionally and globally to drive customer engagement and provide feedback to the product development and management teams
- Identify areas of product cross sell among the suite of AI fraud solutions
- Build case studies and reports at a regional level to incorporate in internal and external communications
- Assess customer’s authorization and fraud performance via structured data
- Generate authorization and fraud performance presentations that reflect the customer’s reality
- Capture customer’s understanding of Mastercard’s AI based fraud solutions and tailor training session to level set knowledge
- Build and deliver risk performance review
- Build and deliver product utilization review
- Support customers during fraud attacks
- Manage customer onboarding activities
- Communicate customer feedback to appropriate teams to enhance the client experience
- Assist with customer training and creating best practice documentation including industry knowledge and platform use
- Support the resolution of customer specific issues/concerns
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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