Content Marketing Manager, Assembled
$90-100k
+ Equity
More information about location
Customer support workforce management platform
Open for applications
Customer support workforce management platform
101-200 employees
Open for applications
$90-100k
+ Equity
More information about location
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- You bring strong editorial judgment and taste, especially when working with AI-assisted drafts and early-stage ideas
- You're comfortable operating across social, video, and SEO without a fixed playbook, and enjoy the process of testing and learning
- You think in terms of leverage and distribution, not just content creation
- You're collaborative by default and comfortable working cross-functionally with marketing and sales partners
- You're excited by roles with real ownership and room to grow your scope as the company scales
- You have 2–4 years of experience in content, social, or related marketing roles
- We encourage candidates to apply even if they don’t meet every requirement. What matters most is curiosity, judgment, and a willingness to grow
Desirable
- You've worked in a 0→1 environment and like building from scratch
- You've managed a content calendar solo and kept things moving without a team
- You geek out on performance data and aren't afraid to kill your darlings
- You've worked embedded with a sales or demand gen team and understand how content feeds pipeline
- You're comfortable being your own video producer — no need for a full production crew to ship something that works
- You've seen SEO content go stale and know how to bring it back to life
What the job involves
- We're looking for a Content Marketing Manager to shape how Assembled shows up across social, video, and SEO — with the creative freedom to test, iterate, and scale what works
- As our second content hire, you'll help build the playbook, not just follow it
- You'll figure out what content actually moves the needle, then make it happen — whether that's a video series, a social thread, or refreshing SEO content that's underperforming
- You'll use AI to increase your output, but bring the editorial eye that separates signal from noise
- Own day-to-day execution of Assembled's social presence across LinkedIn, Twitter, and YouTube, supporting engagement and downstream pipeline contribution
- Experiment with short-form video (talking heads, screen recordings, customer stories) and double down on what drives conversions
- Increase the leverage of existing content by adapting it across social, SEO, and demand-supporting channels
- Audit and refresh SEO content to strengthen clarity, differentiation, and performance
- Surface buying signals from social and partner with Sales to route qualified opportunities
- Build AI-assisted workflows that let you ship more without sacrificing editorial quality
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
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