Risk & Controls Manager, OpenTable
CA$120-150k
+ Eligible to be considered for an annual bonus
Online restaurant reservation service
Be an early applicant
Online restaurant reservation service
1001+ employees
Be an early applicant
CA$120-150k
+ Eligible to be considered for an annual bonus
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- Bachelor's degree or equivalent experience in Accounting, Finance, or Business Administration
- 7+ years of progressive experience in risk management, internal controls, or audit (internal or external), with significant experience in SOX compliance
- Excellent analytical, problem-solving, and critical thinking skills
- Strong project management, prioritization, and organizational skills
- Excellent written and verbal communication skills, with the ability to effectively interact with all levels of management and external auditors
- CPA, CIA, and/or CISA certifications
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and G Suite
What the job involves
- This leadership role is responsible for overseeing the design, implementation, and ongoing monitoring of Business Process (BP) risk management and control activities
- The Manager, Risk & Controls will play a key role in ensuring compliance with the Sarbanes-Oxley Act and other regulatory requirements, while partnering with cross-functional teams, senior leadership, and auditors
- By identifying, assessing, and mitigating material risks through effective internal controls, you will help safeguard the organization and support OpenTable’s business objectives
- Identify, evaluate, and prioritize risks across OpenTable’s financial and operational processes
- Lead key Risk & Controls BP deliverables, including risk and deficiency assessments, scoping, control testing, SOX certifications, and SOC 1 reviews
- Assist the Senior Manager of Risk & Controls in supporting OpenTable’s Enterprise Risk Management (ERM) initiative, including activities related to risk identification, assessment, monitoring, and reporting as defined by Booking Holdings Risk & Controls (BKNG)
- Monitor emerging risks impacting finance and operations, and propose practical mitigation strategies
- Ensure alignment with BKNG group policies and broader compliance requirements
- Assess the design and operating effectiveness of controls to ensure they mitigate identified risks
- Lead the design and implementation of internal controls for financial reporting (Key and Non-Key) while driving broader risk management across technology, security, compliance, legal, and operations
- Guide teams in executing reconciliations, approvals, exception monitoring, certifications and other business process controls
- Develop and maintain internal control documentation, including process flow diagrams, narratives, risk matrices, and testing results
- Manage quarterly and annual control certification cycles across business processes
- Lead and support business process control testing, walkthroughs, and evidence collection for audits
- Serve as a liaison between Finance, Operations, BKNG, Global Internal Audit, and external auditors
- Identify and investigate process risks, control gaps, and design issues within financial processes and systems
- Perform Deficiency aggregation and impact assessment, develop remediation plans, and oversee execution to support timely resolution
- Continuously improve control activities and risk management processes through automation, analytics, use of GenAI and cross-functional collaboration
- Build and maintain strong working relationships with Finance, Operational Risk Owners, BKNG, Global Internal Audit, and external auditors
- Partner with cross-functional leaders to balance business objectives with a risk-aware culture
- Prepare and deliver reports to senior management, including deficiency updates, testing, and project status and Audit Committee updates
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO, not founder)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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