Technical Support Engineer, AffiniPay

Salary not provided

+ Mid-year and end-of-year bonuses and equity options for all full-time employees

SQL

CSS

HTML

REST API

Junior, Mid and Senior level

Remote from US

Essential tools for professionals

Open for applications

Essential tools for professionals

501-1000 employees

FintechB2BInternal toolsPayments

Open for applications

Salary not provided

+ Mid-year and end-of-year bonuses and equity options for all full-time employees

SQL

CSS

HTML

REST API

Junior, Mid and Senior level

Remote from US

501-1000 employees

FintechB2BInternal toolsPayments

Company mission

To empower people to pursue their passion.

Job

Company

Role

Who you are

Bachelor's Degree in Computer Science or equivalent
Experience as a Technical Support Engineer role or Tier 2 Support
Strong problem-solving and decision-making ability
Familiarity with the payment industry, including best practices, solutions, and technologies
Experience creating and forming relationships with customers
Experience with SQL
Experience with cURL
Experience with HTML and CSS
Experience supporting REST APIs
Experience with debugging customer issues including log analysis
Experience diving in and understanding complex systems
This position is preferred to sit in Austin, Texas

What the job involves

AffiniPay is hiring a Technical Support Engineer to work in our Engineering organization. We are looking for someone who can diagnose, troubleshoot, and resolve customer issues
In addition, we need someone who can collaborate with the engineering and product teams to actively advocate for fixes and improvements to make partners and customers more successful
Triage product-related questions and issues from support and internal teams
Troubleshoot, diagnose, and resolve issues escalated to engineering
Dig into our products tenaciously to figure out the root cause of problems
Act as subject matter expert for our products
Log tickets for engineering when a defect is discovered
Collaborate with engineering and product teams to suggest improvements to make our customers successful

Our take

Many professionals find their time taken up by administrative tasks and operational processes, leaving them fewer hours to focus on the work they love. AffiniPay supplies finance, payments and management software to make these processes swifter and easier, saving users precious time.

The company has a wide range of products including payments and reporting for accountants, legal case management software, and operations assistance for nonprofits. This broad scope allows AffiniPay to serve upwards of 150,000 professionals across legal, accounting, construction, design and association.

Recently, the company secured a significant investment from Genstar Capital that will fuel its next chapter of growth. This includes investing in innovation and the further extension of its suite of solutions.

Steph

Company Specialist at Welcome to the Jungle

Company

Company benefits

Robust 401(k) plan
Bonus programs based on performance and tenure
Fantastic amount of swag and food
Happy hours, quarterly events, as well as virtual and in-person team building
Continuing career development and education programs
Award program with the chance to go on once-in-a-lifetime annual incentive trips
Frequent company-wide volunteering events to give back to our communities
Annual charity contribution matching program for the organization of your choice
Opportunity to share in the success of the company through our employee option program

Company HQ

Davenport Ranch West, Austin, TX

Leadership

Dru Armstrong

(CEO, not founder)

Advisor for Women@Austin and Board Member at YPO. Former CEO of Grace Hill, and co-founded and was CEO at Lily Pod.

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