IT Support Analyst, Aledade
+ Stock options
Primary care centers and services
Be an early applicant
Primary care centers and services
1001+ employees
Be an early applicant
+ Stock options
1001+ employees
Company mission
To create a better health care system for patients, for doctors and for society.
Role
Who you are
- Experience: At least 2 years of IT support experience
- Educational Background: Bachelor’s degree in IT or equivalent experience preferred
- Certifications: Google IT Support Certificate, ITIL Foundations, CompTIA A+, or related certifications are favorable
Desirable
- Technical Expertise (Windows, macOS, Hardware & Networking): Possesses advanced Technical Expertise: Basic knowledge of computer hardware components and networking concepts like TCP/IP, DNS, and DHCP
- Support and troubleshooting skills for Google and Office suite needs
- Customer Focus: Ability to deliver empathetic customer service and communicate technical information to non-technical users effectively
- Problem Solving and Security Awareness: Proactively identify recurring issues and implement solutions
- Adaptability and Continuous Learning: Willingness to adapt to new technologies and environments, committed to ongoing learning to stay current with industry trends
- Experience with Mobile Device Management such as Jamf or Intune
What the job involves
- The IT Support Analyst I plays a vital role within the Information Technology department by providing efficient technical support and exceptional customer service to ensure the smooth operation of IT services for end-users. This position is focused on addressing and resolving technical issues swiftly, with a strong emphasis on efficiency, customer satisfaction, and technical expertise
- End-User Support: Offer prompt and dedicated IT support for hardware, software, and mobile device issues. Tasks include troubleshooting operating systems like Windows and macOS
- Technical Troubleshooting: Use technical skills to resolve issues efficiently, contributing to seamless IT operations. This includes prioritizing support requests to ensure timely resolution
- Ticket Management: Organize and monitor support tickets, ensuring timely closure and resolution. Identify common issues and suggest improvements to enhance service delivery
- Customer Service Excellence: Provide outstanding customer service by communicating effectively with end-users to ensure satisfaction and a positive user experience
- Documentation and Process Improvement: Maintain detailed documentation of IT configurations and processes. Collaborate with IT teams to suggest and implement improvements to IT support functions and user experiences
Our take
The US primary care system suffers from a 'chronic lack of adequate support'. Aledade is a company set out to improve this by assisting independent physician practices from reducing costs to data integration support.
The company prides itself on stats of 1.7 million patients across 37+ states since its founding in 2014. A recent acquisition of Curia, (a leader in value-based care analytics using practical applications of AI to optimize the targeting of patient care and engagement programs) is also bringing the company to the modern world, enhancing its data understanding capabilities and challenging others in its sector with this advancement.
Aledade has won several awards over the years and is now considered the largest network of independent primary care in the country. Alongside this, the company is valued in the billions of dollars with many successful funding rounds. With the company consistently expanding and enhancing its technology it has become a pillar in the industry and therefore a very exciting company to keep an eye on.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Jun 2023
$260m
SERIES F
Jun 2022
$123m
SERIES E
Total funding: $680.6m
Company benefits
- Flexible work schedule and the ability to work remotely
- 12 weeks paid Parental Leave for all new parents
- Robust time off plan (21 days of PTO in your first year!)
- Employees receive a 6-week fully paid sabbatical upon completion of each six-year period of continuous employment
- Generous Nationwide PPO Medical, Dental and Vision Plans
- 401(k) with up to 4% match
- Company stock options
- 168 PTO hours in your first year
- 12 weeks paid parental leave for all new parents
- Slack channels for personal interests, fantasy football leagues, and much more
- Board games to encourage camaraderie between colleagues at HQ
- In-person and virtual retreats and gatherings
- Educational assistance programs
- Manager-focused training curriculum
- LinkedIn Learning
Company HQ
Bethesda, MD
Leadership
Farzad Mostashari
(CEO)A large background in the healthcare sector previously worked as National Coordinator for Health Information Technology at the US Department of Health and Human Services.
Matt Kendall
(President)Previously worked as the Director of the Office of Provider Adoption Support at the Office of the National Coordinator for Health Information Technology alongside other roles in management and operations in the healthcare sector.
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