Customer Success Manager, Yotpo

• Experience in customer success, account management, or brand partnerships, ideally in D2C, ecommerce, or SaaS
• A track record of driving adoption and outcomes for partners or customers with a high degree of independence
• Strong communicator who can build trust with brand partners and translate data into a compelling story
• Scrappy and self-directed; you thrive with ownership and ambiguity in an early-stage environment
• Genuinely excited about the direct impact you can have from joining a rapidly-growing company at such an early stage
• If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you

Desirable

• This isn’t a CSM role in the traditional SaaS sense. Brands don’t pay Ocean anything, so our incentives are directly aligned: the more a given brand’s customers sign up to Ocean, the more value a brand gets from Ocean, and the better Ocean does. Your job is to make that flywheel spin faster for every brand you own
• You’ll get new brands live on Ocean, show them exactly how effective it can be for their business, and then work hand-in-hand with them to get the most out of it, driving more consumer signups in the process. You’ll be the person brands trust to make Ocean work for them, and the person internally who understands what brands need to succeed
• This is a high-ownership, high-visibility role for a self-starter who’s comfortable with ambiguity and rapid change, and who wants the direct, visible impact of joining a rapidly-growing company at an early stage
• Own brand implementation. Get new brand partners live on Ocean quickly and smoothly, from initial setup through launch
• Prove the value. Show brands, with data and hands-on partnership, exactly how effective Ocean can be for their business
• Drive adoption and expansion. Work with brands to maximize their use of Ocean’s features, unlocking more value for them and more consumer signups for Ocean
• Maximize consumer signups. Partner with brands on placement, messaging, and tactics that turn their shoppers into Ocean members
• Be the relationship owner. Build trusted, long-term relationships with brand partners and act as their primary point of contact
• Close the loop internally. Bring brand feedback back to the team and help shape the product and process as Ocean scales