Field Marketing Manager, Assembled
$140-180k
More information about location
Customer support workforce management platform
Open for applications
Customer support workforce management platform
101-200 employees
Open for applications
$140-180k
More information about location
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- You have 5+ years in field or event marketing, preferably in SaaS or enterprise technology
- You see the bigger picture understanding that we are working toward a holistic goal that has a lot of moving parts and you are always looking for new ways to improve
- You’re a super-connector and people-person who can flex in collaboration with any kind of team, including Sales, Product, and Customer Success and Support. You have a history of rock-solid cross-functional relationships
- You're resourceful at your core. This means thriving in uncertainty, showing grit in the face of roadblocks, and finding new, better ways to get the job done
- You know how to manage the balance between delegation and execution, and can easily bring people together to achieve big outcomes
- You're unafraid of the details, and of having seen it before, having done it before, and knowing how to steward event experiences that drive tangible outcomes
- You’re motivated by people, what they need, and how they use our product. You know how to leverage your understanding of our users and prospects to design world-class experiences for them
- You're excited about having a positive impact on customer support teams. Knowledge about or experience in this world isn’t required, but it is welcome!
- Pay attention to the little things and keep everything running smoothly with great organization
- Get excited about hitting goals and seeing real results from your work
- Can roll with the punches and stay flexible when things move fast
- Enjoy thinking on your feet and finding creative solutions to challenges
- Have a high bar for taste and think beyond cookie-cutter events
- We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply
What the job involves
- From day one, we've been lucky to build for an amazing group of customer support professionals, and we need someone who can take our events presence to the next level
- You'll own our entire events ecosystem from industry trade shows to bespoke networking events and thought-provoking webinars — ensuring every touchpoint reflects the ambition and clarity of our brand
- This is not your average field marketing role. It's intentionally designed to give the right person meaningful scope, direct visibility on results, and the opportunity to own programs that directly influences pipeline and revenue
- Plan and Execute High-Impact Events: Own end-to-end execution of regional field marketing events that generate qualified leads and accelerate sales opportunities
- Lead Assembled's presence at key industry trade shows — from booth strategy to main stage speaking — creating interactive experiences that bring Assembled and our AI Agents, to life
- Curate White-Glove Hosted Experiences: Design intimate, high-touch events for strategic prospects and customers: CX dinners, partner roundtables, executive gatherings
- You have an eye for experiences that are stylish, thoughtful, and genuinely memorable — not just another dinner
- Build Scalable Digital Event Programs: Design and run engaging webinars, fireside chats, and virtual experiences that generate leads and nurture prospects
- Collaborate with Product Marketing to create compelling content that makes AI tangible through customer stories and industry trends
- Drive Cross-Functional Alignment: Partner closely with Sales to identify key accounts and develop tailored event strategies
- Work seamlessly with Sales, Product Marketing, and Customer Success teams to ensure cohesive execution aligned with revenue goals
- Own Event Operations & Logistics: Manage all event logistics including vendor coordination, budgeting, staffing, and on-site execution
- Pay attention to the details that make events run smoothly while maintaining the big picture
- Measure, Report, and Optimize: Track event performance metrics and ROI in Salesforce. Partner with Sales and Marketing Operations to optimize future activities
- Identify opportunities to improve processes — you'll have autonomy to propose new programs based on data and market insights
- Why This Role, Why Now:
- Our AI product is taking off. Customers are excited. The market is ready. We're hitting the gas and need someone who can pour fuel on the fire
- You'll work directly with leadership, have clear visibility into your impact on pipeline and revenue, and help shape how Assembled shows up in the world at the exact moment when it matters most
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
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