Senior Solutions Architecture Manager, Iterable
$139-175k
+ Equity
More information about location
AI-powered customer communication platform
Job no longer available
AI-powered customer communication platform
501-1000 employees
Job no longer available
$139-175k
+ Equity
More information about location
501-1000 employees
Company mission
To connect people with products that bring them joy.
Role
Who you are
- Multiple experiences in being the technical and architectural expert for a sophisticated SaaS software
- Experience working across pre and post-sales technical teams
- Experience leading teams across regions. Big plus of experience building out teams outside of North America
- Experience managing customer-focused organizations (ideally a Solutions Consulting/Solutions Architect/Success Engineering team)
- Experience with SaaS and/or MarTech/data analytics industry
- Strong experience working with Agentic AI, API design, AWS/EC2/S3/Lambda, ETL, Mobile SDK (iOS/Android), HTML/CSS, and Cloud Databases and Platforms
- Previous blend of experience in Sales, Business Development, and Services Delivery for a SaaS solution is highly desirable
- Demonstrated expertise in understanding customer requirements and proposing solutions
- Excellent oral and written communication, with the ability to persuasively articulate Iterable offerings and business value to customers
- Experience presenting with executive stakeholders, internally and externally
- Ability to work in a fast-paced, entrepreneurial “start-up” environment, requiring strong skills in critical thinking, influencing, and managing multiple priorities under tight deadlines
- Ability to travel 25-30% of the time
What the job involves
- The Sr Manager, Solutions Architecture will provide ongoing coaching and management to a growing team of Solution Architects (SA)
- This is a management position for the SA team, which is a team dedicated to reducing friction and bridging the gap between non-technical stakeholders and their technical vision
- In order to bridge that gap, you’ll partner with members of the Customer Success team to advise our customers on architecture and technology decisions, as well as engage the pre-sales Solutions Consulting team to educate our GTM team and buyers on various technologies
- As part of the engagements, you’ll be responsible for managing the team that answers all functional and technical questions pertaining to the Iterable platform, including our mobile offering, Iterable technology partner offering, as well as consulting on general Martech technology topics
- As the leader of a technically capable team, you will be expected to continue to deepen your technical knowledge while forging cross-functional partnerships with critical members of the Customer Success, Marketing, Sales, and Operations teams
- You will be expected to drive team initiatives, manage our strategic deals, mentor all levels of Solutions Architects, and drive strategic initiatives in conjunction with your partners in the Sales and Customer Success leadership group
- You will ideate and execute on GTM projects that will directly impact all aspects of a GTM organization, including but not limited to net new ARR, net retention, gross margin, net expansion, and win rate
- Serve as the manager of our Solutions Architects, who act as our platform and technology experts
- Help hire, onboard, ramp, and mentor the team
- Develop team communication, strategy, and technical skills while guiding them in high-stakes expansion deals
- Serve as a technical expert and escalation point for strategic and high-impact opportunities
- Focus on the growth of our existing team members to help everyone hit their long-term career objectives
- Partner with Customer Success leaders and Account Managers to strategize towards hitting customer growth and retention goals
- Devise a plan to deploy SAs to drive success for our most strategic customers
- Develop an understanding of key metrics within the GTM organization, and devise and execute on initiatives to help improve said metrics
- Surface and distill field observations into meaningful strategic shifts
- Develop strong relationships and understanding of the objectives of your crossfunctional stakeholders across the organization (Sales, PS, BD, CS, Ops, Product, Marketing) and help influence their outcomes
- Build consultative relationships with prospects, customers, and Iterable’s partner network
- Contribute to product development by providing insight and feedback relative to customers’ critical business issues and expansion opportunities
Our take
Iterable is a growth marketing platform that enables brands to create, execute and optimize cross-channel campaigns. The company aims to complement and support marketers in creating effective user engagement campaigns throughout the sales funnel, and across all channels.
The global omnichannel retail commerce platform market is huge, and the opportunity within this sector has bought with it considerable competition for Iterable. Despite this, the company has firmly established a name for itself and now has over 1000 customers (including DoorDash, Fender, Calm, Box, and Cars.com).
After raising significant funding in 2021, and a change in leadership that same year, Iterable has invested in several sales-focused AI technologies in order to appeal to enterprise companies. In 2025 it achieved the feat of surpassing one trillion customer interactions, demonstrating that its momentum is still very strong.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$200m
SERIES E
Dec 2019
$60m
SERIES D
Total funding: $342.2m
Company benefits
- Medical, Dental & Vision Insurance
- Life & Disability Benefits
- Flexible Spending Accounts
- Health Savings Accounts with Employer Contributions
- Premium Calm Membership
- Health and Fitness Stipend
- Paid Parental Bonding Leave
- Paid Sabbatical
- Internet and Mobile Phone Reimbursement
- Learning and Development Stipend
- Family Forming Benefits
- Paid Holidays
- Flexible Time Off
- Balance Days
Company HQ
Financial District, San Francisco, CA
Leadership
Andrew Boni
(Founder & Chief Scientist)Was CEO of the company for 4 years. Previously an Application Services Developer at Boston College and Lead Web Developer at Kollaboration Boston.
Sam Allen
(CEO)Accomplished executive who has managed $3B+ P&Ls. Spent almost 11 years at Salesforce and previously co-founded and was CEO at ScanCafe.
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