Product Operations Manager, Pomelo Care
$115-150k
+ Equity
Virtual maternity care platform
Open for applications
Virtual maternity care platform
101-200 employees
Open for applications
$115-150k
+ Equity
101-200 employees
Company mission
To help families have healthy babies.
Role
Who you are
- 5+ years professional experience in digital product operations, or similar operational experience working closely with a technical team on a digital product
- Passionate about the problem Pomelo is trying to tackle
- Scrappy and able to build operational processes from 0, but also have the vision to know how to scale them when needed
- Comfortable scoping and tackling ambiguous problems
- Comfortable learning about and working across different technical systems
- Willing to roll up your sleeves and tackle any operational challenges, no matter how big or small
- Excited to work cross-functionally across technical and non-technical stakeholders, including folks who do not have as much product knowledge or expertise as yourself
- A strong communicator who can quickly understand the needs of different audiences and adapt communication appropriately
- Strong analytical and problem-solving skills: SQL experience is preferred, but at a minimum you’re comfortable working with spreadsheets and pivot tables
Desirable
- Experience at a startup, especially during a period of rapid growth
- Experience working in healthcare or health tech
- Ability to code in at least 1 programming language
What the job involves
- Your North Star: empower the product and technical organizations at Pomelo to help mothers have healthy babies
- You’ll need to be a jack of all trades and willing to help with anything operational that allows us to scale our product and our business, and be excited to work on anything ranging from high-level planning (e.g., how do we scale the way we provide support to our users), to tactical day-to-day workflows (e.g., training for a rollout for a new product feature)
- Become an expert in all of Pomelo’s products, and help define business processes that surround them
- Serve as a thought and execution partner to our technical functions including engineering, product, design, and data science
- Collaborate with our clinical, clinical operations, market operations, and other teams to understand their operational needs and help improve their processes with product or technical support. This may include providing product education or documentation when needed
- Execute and continuously improve processes leading up to feature launch to ensure a successful launch, as well as provide ongoing support of our product and patients
Our take
Pomelo Care, a New York-based virtual maternity care platform, is dedicated to enhancing maternal and newborn health outcomes by providing accessible and personalized care. By merging evidence-based practices with innovative technology, the company strives to transform the landscape of family care.
The platform's model provides continuous, proactive 24/7 care through a dedicated multidisciplinary team. This team utilizes data-driven insights to predict and identify potential risks early, offering personalized and evidence-based care protocols. With convenient access through a mobile app, Pomelo Care provides individuals with the support they need, while simultaneously reducing the strain on emergency resources and lowering the risk of complications during pregnancy, postpartum, and infancy.
The company is poised to see further platform adoption, with 2024 funding enabling it to strengthen its existing partnerships with Medicaid Managed Care organizations, employers, and academic medical centres. As Pomelo Care continues to extend its reach and impact, its commitment to accessible and personalized virtual care is well set to make a substantial contribution to addressing the national maternal health crisis.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2024
$46m
SERIES B
Jun 2023
$33m
SERIES A
Total funding: $87m
Company benefits
- Generous equity compensation
- Unlimited vacation
- Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)
Company values
- Be Humble: We start by listening because we know we don’t have all the answers. We help each other grow and invite opportunities to do better
- Raise Your Hand: We take initiative by jumping in when someone needs help, proactively sharing ideas, and asking questions to help everyone learn
- Decide with Data: We are data-driven and decisive. We use data to prioritize and root cause problems that matter and to drive continuous improvement
- Combine our Superpowers: We collaborate with our patients, teammates, and partners. Pomelo’s magic happens when we bring our diverse perspectives together
- Own the Outcome: We are accountable to our patients and each other. We own our decisions and results. When we miss a goal, we learn from it and show progress
- Find a Way: We are tenacious. We tackle challenges head-on with curiosity, determination, a bias toward action, and positivity to find a solution
Company HQ
Civic Center, New York, NY
Articles
Leadership
Marta Bralic Kerns
(CEO)Graduated from Harvard University with a Bachelor's Degree in Computer Science. Previously worked as a Software Engineer/Product Manager at Microsoft and as a Business Analyst at McKinsey & Company. Also worked at Flatiron Health in multiple roles, including Senior Vice President of Business Development.
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