DevOps Engineer, Proto

Salary not provided

+ Qualify for employee stock options with leadership positions

AWS

Docker

Kubernetes

GCP

Python

Bash

Git

Junior, Mid and Senior level

Remote in Canada

More information about location

Inclusive chatbots and multilingual contact centre automation

Be an early applicant

Inclusive chatbots and multilingual contact centre automation

21-100 employees

B2BLanguagesCustomer serviceInternet of ThingsSaaS

Be an early applicant

Salary not provided

+ Qualify for employee stock options with leadership positions

AWS

Docker

Kubernetes

GCP

Python

Bash

Git

Junior, Mid and Senior level

Remote in Canada

More information about location

21-100 employees

B2BLanguagesCustomer serviceInternet of ThingsSaaS

Company mission

To unlock greater inclusivity at a massive scale while generating significant ROI for the institutions that adopt it.

Job

Company

Role

Who you are

BSc in Computer Science, Engineering or relevant field
Experience with kubernetes on cloud infrastructure such as GCP and AWS
Proficient with git and git workflows
Proficient with docker
Strong knowledge to write scripts with bash, python to automate system routines
Understanding of network security and cyber attack response measures

Desirable

Experience with helm
Strong knowledge of relational and noSQL databases

What the job involves

Deploy updates and fixes
Build and set up development tools, infrastructure, and monitoring tools
Develop scripts to automate and improve development and release processes
Participate in on-call rotation and P1 incident process
Design and maintain procedures for system troubleshooting and maintenance
We’re a remote team of self-starting and entrepreneurial machine learning engineers, SaaS sales professionals, and digital nomads
Our management operates established processes for cross-cultural and timezone collaboration, with opportunities to periodic in-person work opportunities

Our take

Chatbots are more than conversation agents; they have become a tool to ensure outstanding customer support. Proto has quickly positioned itself as the leader for inclusive chatbots and multilingual contact center automation and, with the reality that 62% of customers have switched to a competitor following bad support experience from a company, we can only expect demand for its services to grow.

Staggeringly poor support for consumers in their native languages has led to billions of people being cut from critical digital services. Proto’s dominance in the industry is a result of its existence within the global market, offering AI tools for companies providing support in consumer's mother tongue. Its technology is deployed in over 15 countries, including those in the emerging markets of Africa and Asia, and has served thousands of businesses, expanding its client base to include governments and enterprises in the finance and healthcare sectors.

Proto focus has focused its funding on both product development and global expansion. The company intends to open source its Hermes AI machine learning models via API, as well as grow its workforce in new regions.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (1 round)

Jul 2022

$5.6m

SERIES A

Total funding: $5.6m

Company benefits

Full remote: Work anywhere in the world with stable internet.
Local co-work: Access any co-work office on Earth (and drink free coffee).
High and equal salaries: Get paid higher-than-average and equally with global colleagues.
Laptop incentive: You'll be paid back for work devices and tech upgrades.
Visa support: Request support with immigration to countries in our corporate group
Stock options: Qualify for employee stock options with leadership positions.
Refugee friendly: Proto prioritises candidates who are displaced or relocating due to conflict.
Health and wellness: Receive dental, vision, and mental health coverage for yourself and family.

Company values

Gender Equal: Proto strives to maintain an even gender balance with mission-critical leadership opportunities for women
Multicultural: Proto aligns hiring to local market demands with a focus on polyglots and cross-cultural experience
Age Neutral: Proto combines the best attributes of each generation with opportunities matched to technical and lived experience
Helping the underserved: Proto deploys impactful AICX solutions for consumer inclusion and protection in underserved markets
Human-centered design: Proto works with regulators and leading development agencies to ensure benefits for local consumers
Equal opportunities: Proto grows with a level playing field of leadership and growth opportunities for its hyper-global team

Company HQ

City Commercial Core, Kitchener, ON

Articles

Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion

Multilingual Chatbot Startup 'Proto' Secures $5.6 Million For Global Expansion

Leadership

Curtis Matlock

(CEO)

Briefly worked as a Research Assistant for CIGI and a Member's Assistant to Canada's Parliamentary Secretary for National Defence. Spent 3 years as the Director of Business Development for Designware and 1 year in the same position for Mappedin.

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