Senior Technical Program Manager, Block
Workforce Compliance
$121.7-185.9k
Salary dependent on location. Plus equity
Financial services ecosystem
Job no longer available
Financial services ecosystem
1001+ employees
Job no longer available
$121.7-185.9k
Salary dependent on location. Plus equity
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- Experience: 8+ years working in business operations, analytics, project / program management, workforce management, or related fields
- Excellent interpersonal skills and integrity with a bias towards customer centricity
- Strong intellectual curiosity, and drive to build from the ground up
- Expert spreadsheet skills - comfortable building complex modeling and making it look easy
- Strong SQL skills (there will be a screen!)
- Experience with data visualization & analysis tools such as Tableau
- Education: 4-year college degree with a major in an analytical or technical field or equivalent combination of education and experience preferred
What the job involves
- The Senior Technical Program Manager, Workforce Management will design a program to maximize SLA health, minimize risk, and maximize efficiencies of the Compliance Workforce
- The Compliance Analytics team builds predictive analytics tools to forecast the volume of compliance investigations that will be required for the next 12-15 months
- The Business Operations Manager will report to the Head of Compliance Analytics and create a system to ensure the tools’ inputs & assumptions are up to date, enable continuous measurement of capacity, and operationalize the capacity model outputs
- Apply a systems thinking approach to solving a diverse array of problems
- Quickly build rapport with and influence executive leadership
- Become the expert in the operations workflows and the skillsets they require so that you can deftly incorporate needs of each program lead
- Create a culture of accountability and transparency in order to build trust and facilitate feedback loops
- Partner with analytics to validate and analyze key metrics (handle times, productivity, shrinkage, escalation rates)
- Own the end to end process of operationalizing capacity forecasts: from translating requirements for a new program to ensuring the program is resourced before launch
- Manage cross-functional projects with hard timelines and no playbook to follow
- Keep an eye on the horizon - chart a path towards streamlining and automation wherever feasible
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
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