Enterprise Customer Onboarding Manager, Bynder
More information about location
Office located in Fort Point near the Seaport District or San Carlos, CA
Digital asset management platform
Be an early applicant
Digital asset management platform
501-1000 employees
Be an early applicant
More information about location
Office located in Fort Point near the Seaport District or San Carlos, CA
501-1000 employees
Company mission
Bynder's mission is to inspire brands to thrive through exceptional content experiences.
Role
Who you are
- 5+ years relevant work experience in customer-facing SaaS Account Management, Implementation, Technical Support, Consulting, Workflow Management, and/or Project Management role
- Excellent verbal and written communication skills; you'll be on the phone with and emailing clients every day
- Strong organizational, prioritization, and time management skills
- Ability to comprehend and explain technical concepts, especially to non-technical people
- Ability to diagnose complex issues and recommend the most effective solutions
- An obsession with providing the best-in-class Customer Experience
- Working knowledge of Catalyst, Adobe Creative Cloud, and project management systems like Clarizen, Mavenlink, etc., is a plus
- Strong business acumen, including the ability to:
- Understand customer business goals and align the onboarding strategy accordingly
- Translate technical implementation into measurable business value
- Identify opportunities for process improvement and efficiency gains
- Communicate ROI and long-term value to senior stakeholders
What the job involves
- As an Onboarding Manager at Bynder, you will be responsible for a smooth, consultative, and efficient SaaS onboarding experience for new and existing Bynder customers. With a combination of excellent people skills and strong technical aptitude, you will equip every Bynder user for long-term success
- The purpose of this role is to drive customer satisfaction and adoption by providing an effective and efficient onboarding experience through consultation, configuration, and training. Bynder Onboarding Managers work closely with Sales Engineering, Product, and Customer Success to ensure a seamless and comprehensive experience for our customers
- A great Onboarding Manager is highly customer-focused, flexible, and results-driven. They can manage multiple implementations simultaneously and meet deadlines. They enjoy working with customers to solve complex use cases within the product, have a keen eye for detail, and continually expand their knowledge of the product and industry
- Own product implementation and configurations for simultaneous customer engagements to contract specifications
- Manage projects effectively to deliver on time, within scope, and within budget
- Provide multi-faced support both to customers and internal teams, including: resolving problems, explaining products and services, training on the use of software, configuration of software, and troubleshooting
- Drive product strategy with the client during implementation to ensure a successful long-term client-Bynder partnership
- Take a consultative approach with customers, focusing on driving measurable value and aligning solutions with their business goals
- Establish strong relationships with key customer stakeholders and maintain consistent lines of communication to drive high customer satisfaction
- Enable client administrators through hands-on training and create Bynder Champions for the long-term success of the customer
- Identify potential upsell or expansion opportunities during onboarding by uncovering customer needs and sharing with the appropriate Sales or Customer Success teams
- Maintain working knowledge of an ever-evolving software solution as a product expert
- Communicate effectively with technical and non-technical roles in Product, Development, Sales, Solutions, and Customer Success
- Build technical and DAM industry knowledge
- Optimize customer-facing portals and resources to streamline onboarding and enhance the client experience
Our take
With an increased demand for content that is agreeable, personalised, and brand consistent, the digital asset management industry is growing fast, and Bynder is keen to cement its place as a key player.
As a scalable SaaS solution which is recognized for its innate user experience, Bynder is aimed at brand-forward companies seeking a user friendly digital asset management (DAM) solution that they can utilise quickly. These companies increasingly deem DAM as necessary for a customised customer experience, and to free up time for wider strategic business initiatives, and so this presents a great growth opportunity for Bynder.
The company has built on its foundation of an innate user interface, as well as strong portal and swift deployment capacity, by expanding its partner ecosystem and integration capabilities. Serving over a million users across thousands of organizations, including the likes of Spotify, Puma, and Icelandair, the appeal of Bynder's solution is clear. In 2022, it was announced the company would be purchased by private equity firm THL, a move which will enable it to accelerate growth and "help even more brands deliver exceptional content experiences."
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (1 round)
Aug 2016
$22.2m
SERIES A
Total funding: $22.2m
Company benefits
- Hybrid, remote & flexible options
- Bynder clubhouses - a safe space to create and maintain a strong sense of togetherness, foster innovation, and enjoy focus time when things get hectic at home
- Comprehensive health plans
- Unlimited holidays
- Generous parental and family leave
- Travel allowance
- Pension/401(k)
- Leadership academy
- StrengthsFinder assessment
- Access to LinkedIn Learning
- Mentorship program, as well as summer & winter school workshops
- Feedback culture, role scorecards and OKRs
Company HQ
Leidseplein, Amsterdam, Netherlands
Leadership
Chris Hall
(Chairman of the Board)Previously founded Label A and co-owned i-Concept. Left his role as CEO of Bynder to become Chairman in July 2020.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 15 more jobs at Bynder