Site Reliability Engineer, Hopper
Platform Infrastructure Team
+ pre-IPO equity
Travel booking app
Open for applications
Travel booking app
1001+ employees
Open for applications
+ pre-IPO equity
1001+ employees
Company mission
To make booking travel faster, easier, and more transparent.
Role
Who you are
- Thrive on automating repetitive work and turning best practices into platform-level solutions
- Take pride in enabling product teams by providing intuitive tools and interfaces for infrastructure and deployment
- Have a strong bias for practical, reliable solutions over complexity and over-engineering
- Care deeply about operational excellence: scalable systems, high availability, performance, and cost optimization
- See developer experience as a product, and continuously look for ways to improve it
- Professional experience in SRE, DevOps, Software Engineering, or Systems Engineering, with a passion for building reliable, scalable infrastructure
- Strong troubleshooting and incident response skills across distributed systems and cloud-native environments
- Solid system design and analytical thinking, with a focus on simplicity, performance, and maintainability
- Clear and effective communication skills, with the ability to collaborate across engineering teams
- Hands-on experience with major cloud platforms — ideally Google Cloud Platform (GCP)
- Deep familiarity with Infrastructure as Code, preferably using Terraform
- Experience building and operating with containers and Kubernetes, and tools like Helm or Kustomize
- Working knowledge of Service Mesh technologies, preferably Istio
- Solid understanding of networking fundamentals — DNS, TLS, certificates, ingress controllers, etc
- Knowledge of cloud and infrastructure security best practices, including IAM, RBAC, and network segmentation
- Familiarity with authentication and authorization protocols and technologies
- Experience with observability stacks — logs, metrics, tracing, and APM (preferably using Datadog)
- Practical knowledge of CI/CD pipelines and deployment automation
- Exposure to database technologies, both SQL and NoSQL
- Comfortable writing scripts in Bash, Python, or similar scripting languages to automate routine tasks and build tooling
What the job involves
- Hopper is looking for a Senior Site Reliability Engineer to join our Platform Infrastructure team — the group that builds and operates the cloud foundation powering products used by millions of travelers worldwide
- Our mission is to empower engineers across Hopper to ship fast, stay resilient, and scale effortlessly. If you care about automation, scalability, and developer experience — and want to make a tangible impact on a growing travel tech company — this could be the perfect role for you
- You'll help evolve a large-scale, multi-region infrastructure running in Google Cloud, supporting hundreds of engineers and dozens of product teams. You'll contribute to building automated, self-service platform tools, ensuring the foundation is secure, reliable, cost-efficient, and easy to use
- Improve and evolve platform tooling to support a growing number of services and teams across Hopper
- Design infrastructure workflows that are simple, consistent, and scalable — enabling engineers to build and deploy with confidence
- Drive automation across key infrastructure components, reducing manual work and increasing reliability
- Adapt and scale infrastructure offerings to meet the needs of product teams while maintaining a cohesive and maintainable platform
- Participate in incident response for platform-level issues as part of a globally distributed, sustainable on-call rotation (with team coverage across the Americas and Europe)
- Support engineering teams by troubleshooting platform issues, answering infrastructure-related questions, and reviewing pull requests that affect core systems
- Collaborate with a small, high-impact team of SREs, focused on operational excellence, performance, and developer experience
Our take
Hopper is a mobile application that uses big data to predict and analyse airfare and accommodation prices, delivering savings to users. The company was created to make booking travel faster, easier, and more transparent by leveraging the power that comes from combining large amounts of data with machine learning.
As well as its booking platform, the company also has a B2B offering called HTS (Hopper Technology Solutions), which enables travel providers to integrate Hopper's travel, fintech and eCommerce products. Major partners of this initiative include Marriott, Kayak and Capital One.
Lately, the company has focussed on innovation and international expansion, with the intent to grow its operating margins. It has not been unaffected by the economic landscape, and made a round of lay-offs in 2023, although this appears to be part of a wider move towards profitability rather than a sign of trouble.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Nov 2022
$96m
LATE VC
Aug 2021
$175m
SERIES G
Total funding: $731m
Company benefits
- Work from home opportunities
- Well-funded and proven startup with large ambitions and stock options
- Unlimited PTO
- WeWork All Access Pass OR Work-from-home stipend
- Entrepreneurial culture where pushing limits and taking risks is everyday business
- Open communication with management and company leadership
- Small, dynamic teams
- Access to a Retirement Savings Plan
- Immigration assistance
- Internal career mobility program
- Light internal meeting culture
- 100% employer paid medical, dental, vision, disability and life insurance plans
- Access to a 401k
Company HQ
La Petite-Patrie, Montreal, QC
Leadership
Frederic Lalonde
(CEO)Previously worked for 4 years at Expedia, first as VP of Hotel Supplier Strategy then as VP of Hotels and Packages Product Planning.
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