Patient Support Specialist, Rula

• You’ll bring strong judgment, empathy, and attention to detail while also contributing to process improvements that enhance the overall patient experience and make mental health care more accessible and supportive
• 2+ years of experience in patient advocacy or high-volume customer support, ideally within a healthcare, mental health, or similarly sensitive setting
• Demonstrated ability to independently troubleshoot and apply sound problem-solving skills, with experience supporting clients via phone and email on complex or escalated issues
• Experience handling escalations or sensitive client interactions with care
• Experience updating and documenting workflows and processes
• Strong organizational and time management skills, with the ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced support environment
• While we are a fully remote company, we are not considering candidates who reside in Washington for this particular position

Desirable

• We are seeking a Patient Support Specialist to provide compassionate, high-quality support to Rula’s patient
• In this role, you’ll handle complex, sensitive inquiries with care and serve as a key liaison between patients and our clinical team to ensure timely, thoughtful resolution