Resilience Coordinator, Procore
$111.8-153.7k
Eligible for Bonus Incentive Compensation + ESPP
More information about location
Construction management platform
Be an early applicant
Construction management platform
1001+ employees
Be an early applicant
$111.8-153.7k
Eligible for Bonus Incentive Compensation + ESPP
More information about location
1001+ employees
Company mission
To connect everyone in construction on a global platform.
Role
Who you are
- Bachelor’s Degree in Computer Science or a related field is preferred, or comparable work experience
- Strong analytical and technical skills
- 4+ years of professional work experience in a technology role or incident management role; Software Engineering, Systems, Operation, Product Support, SRE, or similar position
- Track record of digging in and learning as well as troubleshooting to overcome technical problems
- Familiarity with Github to onboard other Engineering Teams to various Incident Management tools and services
- Excellent verbal, visual, and written communication skills, including the ability to communicate to different levels of the organization and technical and non-technical audiences
- Interest in both how humans work together, and the software services we provide our customers (e.g. facilitation, negotiation, project management)
- Comfortable investigating and collaborating ambiguous and complex distributed systems to improve clarity
- Ability to analyze and present incident and retrospective data with relevant context
What the job involves
- As an Incident Coordinator/Site Reliability Engineer, you’ll help ensure we respond to problems and build understanding of our changing systems, adapting to surprises and unexpected challenges
- You will focus on reducing the impact incidents have on the business and our customers
- You will find opportunities to continuously build on best practices and clarify areas of ambiguity in our processes
- You will also work collaboratively with our Customer Success and Product Support Engineering partners to keep teams aligned, enabling our entire organization to continually improve our systems, processes and services
- This position will report to an SRE Manager on our Incident Management and Resilience Engineering team
- Backed by the might of our teams, you’ll have the tools and resources needed to achieve extraordinary results that have a significant impact. This impact will extend beyond the boundaries of traditional engineering roles. If you’re strong technically, with the ability to build deep knowledge of a product and how it functions and fails, we have a spot for you on our team
- Lead incident response efforts and handling for Engineering teams
- Partner with the Incident Management and Resilience Engineering team to develop a long term vision for building out a global 24/7/365 incident command center (think: NOC for cloud based systems)
- Work with engineering teams to develop and refine runbooks for incident scenarios. This work will inform automation efforts in some cases, and in others will be executed by the core team to standardize and improve incident responses (time to identify, mitigate and resolve problems)
- Run incident retrospectives with a focus on generative outcomes
- Ensure the integrity of data collected in incidents is accurate
- Author and Publish Incident Reports for higher severity incidents
- Function as a communications lead by capturing impact summaries and posting customer communications on our status page
- Work with the Incident management team directly to improve processes and pilot changes to processes and disseminate them throughout the engineering and CS organizations
Our take
Construction tech company Procore offers a cloud-based construction management platform. With substantial productivity gains and cost reductions on the table for construction companies that digitize more efficiently, Procore’s offerings are an attractive prospect for those operating in the industry.
Founded in 2002, Procore now serves over 15,000 businesses, providing a range of products for preconstruction, project management, and resource and financial management. Its platform is built atop multi-zone cloud infrastructure, and is able to house every app, document, and person involved in projects, providing visibility that simplifies processes for everyone involved.
With promising stock performance and a legacy position in the construction tech sector, Procore seems likely to continue a steady upward trajectory in this growing market. The company published its first Environmental, Social and Governance report in 2022, highlighting its commitment to work towards a more sustainable future, and has continued to develop integrations and partnerships to improve its offerings.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
May 2020
$150m
LATE VC
Sep 2019
$94.9m
SERIES I
Total funding: $567.8m
Company benefits
- Comprehensive healthcare benefits, long-term disability, life insurance and other wellness resources
- Values-driven PTO that is based on openness, ownership and optimism – take the time you need when you need it
- Retirement benefits such as a 401k or RRSP with employer contribution (varies by country).
- Employee Stock Purchase Plan for eligible employees
- Employee enrichment program with classes and programs for personal and professional development
- Procore Perks - a reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness
- Family building benefits including fertility treatments (with some medical plans) and cash benefits to support adoption and surrogacy
Company HQ
Carpinteria, CA
Leadership
Tooey Courtemanche
(CEO)Worked as a Software Engineer at Skip Steveley & Associates after graduating from the University of Arizona. They were also CEO of Webcage, a software consultancy company.
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