Support Analyst, MRI Software
Real estate software
Be an early applicant
Real estate software
1001+ employees
Be an early applicant
1001+ employees
Company mission
To give organisations the freedom to transform the way communities live, work and play through the industry’s most comprehensive, flexible, open and connected technology platform.
Role
Who you are
- We are looking to recruit those with relevant work experience or recent graduates who wish to take their first steps in an IT career. The opportunity is in the MRI Client Support team based in the City of London that provides help desk services around our Fixed Asset Accounting and Series 4000 software. In depth training on our software will be provided
- You should have an excellent telephone manner and must be able to deal with customer in a friendly yet professional manner
- Good computer skills (specifically Windows OS), high level of competency of Microsoft products (specifically Excel), and SQL Server (including scripting) skills are beneficial for this role
- And Interest in Windows Server, Citrix, Database Management and Report Writing (SSRS) will be an advantage
- We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
What the job involves
- We are recruiting for the position of Support Analyst who will participate in the day-to-day duties of the helpdesk as an analyst, responding to queries from customers who are live users of the software
- Assistance will largely be in the form of 1st line support, e.g. ‘How do I?’ questions
- There will also be a requirement to handle some 2nd line support, e.g. troubleshooting connectivity issues or identifying issues that need to be reported to 3rd line support
- A proportion of this job requires talking to customers on the telephone working in a busy (sometimes high pressure) environment
- To provide assistance and support by handling 1st line calls. It will be necessary to gather all pertinent information and record this in an accurate fashion
- Identify calls that need to be routed to 2nd/3rd line support or customer training requirements and assign them as necessary
- Identify calls that need to be escalated to the Support Manager and ensure that this escalation takes place in a timely manner
- Ensure that all work is carried out and recorded in accordance with the Support standards and procedures. This will include ensuring that calls are logged and tracked accurately in Salesforce, the support ticketing system. This will require attention to detail and a methodical approach
- Participate in department reviews, looking to for process improvement, spotting trends and help to identify communication needs both internally and externally
- Keep up to date with the application functionality and deployment methods
- We’re looking for recent graduates with a good degree result or those with relevant work experience or experience with the RAM Fixed Asset Accounting software will be considered
- Good problem solving and excellent interpersonal skills providing the ability to interact with developers, consultants, IT managers and network administrators are key attributes, as is a passion for customer service. High levels of literacy and numeracy skills are essential
Salary benchmarks
Our take
MRI Software is an open, AI-first platform that has been pioneering the PropTech industry for over 50 years. Most recently, the company has been making a slew of global acquisitions. Of its nearly 50 acquisitions, 7 were made in 2022 alone. This has enabled the company to keep pace with the rapidly growing real estate market and deepen its competitive edge in the sector.
The company provides its clients, a list of 45,000+ that includes Lego, Tesco, Boeing, Forever 21, and Planet Fitness, with a range of innovative software applications and solutions. These products address the unique needs of the real estate business, from property-level management and accounting to global commercial and residential market analytics.
Along with its acquisitions, the company has been expanding its sales, services, and revenue operations teams to support further growth and innovation. The company has grown significantly over the last 5 years, enjoying impressive revenue growth, expanding its global operations, and strengthening its position in the US. Through continued expansion of its technological capabilities and global foothold, MRI Software is set to see continued success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (1 round)
Jan 2013
$3.6m
SERIES A
Total funding: $3.6m
Company benefits
- Remote Work Opportunities
- Flexible Working Opportunities
- PTO + Company Holidays
- Tuition Reimbursement
- Breastfeeding Support
- Volunteer Time Off
- Annual Performance Related Bonus
- Unique Perks
- And More (Varies by Location)
- Private Medical Insurance + Life Assurance Cover
- Gym Reimbursement
Company HQ
Solon, OH
Leadership
Patrick Ghilani
(CEO)Currently Member of the Board of Directors at Revalize and Insurity. Previously Member of the Board of Directors at Insight Software and Director of Intuit.
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