Senior UX Research Specialist, Amadeus
+ Bonus + Equity
Travel analytics software
Open for applications
Travel analytics software
1001+ employees
Open for applications
+ Bonus + Equity
1001+ employees
Company mission
To power better journeys through travel technology.
Role
Who you are
- The ideal candidate will have a strong background in user research methodologies, a passion for uncovering insights, and the ability to communicate findings to cross-functional teams
- Bachelor's or Master's in psychology, human-computer interaction, anthropology, or related field
- Proven experience as a UX researcher, User Researcher, or similar role, with a strong portfolio showcasing your research skills and process
- Deep understanding of qualitative and quantitative research methodologies, with experience planning and conducting various research activities
- Proficiency in research tools and platforms, such as UserTesting, UsabilityHub, and survey software
- Strong analytical and critical thinking skills, with the ability to translate research findings into actionable insights and recommendations
- Excellent communication and collaboration skills, with the ability to effectively present research findings to cross-functional teams
- Strong organisational skills and attention to detail, with the ability to manage multiple research projects simultaneously
What the job involves
- We are seeking a talented UX User Researcher (UR) to join our Guest Facing UX Team and play a pivotal role in understanding user needs, behaviors, and preferences to inform the design and development of our digital products
- The person will set up, run and report on all aspects of qualitative and quantitative user experience research
- Analyze and refine product / project stakeholders’ UX related requests and needs
- Set up research objectives (with PM) & help PM defining project approach and user experience strategy
- Define the UX research scope & applicable methods
- Involve the project/product team (PM, UX Designers, DEV) by organizing UX Research kick-off and follow-up meetings
- Identify the target users to define the participants to involve in the research
- Lead the recruitment process: define participants number, contact users or outsource the recruitment, ensure participants' profile is relevant for the research, schedule the sessions, communicate and check participants agreements with legal aspects of the research
- Conduct Informative UX Research (contextual and individual interviews, focus groups, field research, exploratory surveys, analytical analyses
- Generate personas and experience charts with target users and internal stakeholders
- Generate and Evaluate User Experience
- Facilitate ideation design sessions with project/product teams to inject UX research findings in the design process
- Work with UX designers to suggest directions for the UI design based on research findings
- Plan, build, conduct, analyse user feedback sessions to evaluate the user experience through iterations all along the development cycle
- Share research findings and evangelize UX
- Facilitate project communication across multidisciplinary team through all phases of the project
Application process
- End Date: October 28, 2024 (19 days left to apply)
Our take
Legacy Spanish travel and tourism IT provider Amadeus has been working in the industry since 1987 when it was originally founded as a European global distribution system (GDS) for airlines. Now its software connects travellers to journeys via agents, search engines, tour operators, accommodation, and transport.
Having diversified in the mid-noughties to match the evolution in digital technology, Amadeus now powers business analytics and software solutions for 16 sides of the travel industry and with 6 business tools. It doesn’t spread itself thin either, with more than 15,000 employees across the world and growth still in motion.
Amadeus continues to solidify its position as a leader in the travel and hospitality tech sectors, evidenced by its strong financial performance in the second quarter of 2024. The company's significant revenue growth, strategic acquisitions, and partnerships underscore its commitment to innovation and expansion and it doesn't plan to slow down anytime soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
San Pascual, Madrid, Spain
Articles
Leadership
Luis Maroto
(CEO & President)Previously Deputy CEO and CFO at Amadeus before becoming the President and CEO in 2011. They also worked as a Corporate Support Functions Director at Grupo Bertelsmann.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 7 more jobs at Amadeus