Intern IT Associate, EcoVadis
Service Desk and Support
Business sustainability ratings provider
Job no longer available
Business sustainability ratings provider
1001+ employees
Job no longer available
1001+ employees
Company mission
To provide reliable, globally recognized sustainability rating and insights, enabling all companies to reduce risk, drive improvement and accelerate positive impact on our planet and society.
Role
Who you are
- On-going degree in Computer Science, Information Technology or equivalent
- At least 1 year work experience in ICT support or Service Desk environment
- Excellent knowledge of Windows OS
- Good knowledge of computer networks
- ITIL v4 Foundation will be a plus
- Attentive focus on end-users and business goals
- Basic understanding of IT network security
- Basic knowledge of information systems administration
- Good knowledge of Google Workspace/GSuite products/Microsoft Office suite
- Good organization skills, ability to systematize and prioritize
- Attention to details
- Strong communication skills – written and verbal
- Fluency in English required (written and oral)
- Ability to prioritize tasks and strong problem solving skills
- Versatile and multitasking
What the job involves
- As an IT Associate in Infrastructure Support, you will be called to assist our internal users with technical issues or questions relating to the modern workspace services at EcoVadis
- This includes but is not restricted to workstations, network and enterprise applications
- You will be managing requests and incidents from customers mainly through our service desk and communicating with them through the mentioned tool or over our messaging platforms, helping customers diagnose technical issues and resolving those
- Provide high quality, professional and responsive IT support service to all users across the business on a range of different technologies
- Operate support through the service desk based on the guidelines and best practices from the Service Management team
- Support and train end users on solutions managed and maintained by the IT department
- Manage the technical and process documentation where appropriate
- Install, test and maintain corporate workstations and office peripherals
- Troubleshoot basic system and network issues
- Network patching and cable management
- Monitor network availability and efficiency and act whenever necessary to maintain operations
- Manage onboardings and offboardings with the help of HR
- Manage end-user account lifecycle on enterprise applications
- Understand user's needs and find short and long term solutions while keeping company objectives in focus
- Monitor and assist in managing network appliances including Firewalls, switches and routers
- Manage inventory, stock and purchase of ICT equipment
- Execute as per operating procedures and contribute to develop/improve Knowledge Base
- Participate in IT related projects
Our take
With an increasing drive for businesses to be more transparent with their global carbon impact, companies need to find a way to collate their data. This data can then be used to inform business decisions and aid companies in their mission to decrease their carbon emissions. EcoVadis provides business sustainability ratings with the aim of creating a global marketplace where sustainability intelligence influences every business decision.
EcoVadis has devised a criteria based on international sustainable development standards. The criteria considers specific challenges, geographical location and company size to create its rating, ensuring its ratings reflect the company as fairly as possible. The main objective of the rating is to measure the quality of a company’s CSR management system through its policies, actions, and results.
This concept is increasingly pertinent given the emphasis placed on sustainability by consumers, and so EcoVadis is smartly targeting this key area. It currently operates with 130,000 companies of all sizes across more than 180 industries in 220 countries, highlighting the importance of the ratings it provides.
Freddie
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2022
$500m
SERIES C
Jan 2020
$200m
GROWTH EQUITY VC
Total funding: $736.7m
Company benefits
- Flexible hybrid working model
- Learning and development
- Wellness programs
- Sustainability events and community involvement
- Budget to furnish your home office
- Peer recognition program
- Employee-led resource groups
- Referral bonus
Company HQ
Chaillot, Paris, IDF
Leadership
Pierre-François Thaler
(Co-Founder & Co-CEO)Previously CEO of B2Build SA, the first B2B marketplace for the European construction industry. They also have experience as a Director for the Ariba Procurement BPO business.
Frédéric Trinel
(Co-Founder & Co-CEO)Holds a degree in International Business from ICAD Business School. Previously founded Mr. Ted Ltd as COO.
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