IT Support Analyst, Pie Insurance
$30.25 - $36 USD/hr + Equity
Small business insurance
Open for applications
Small business insurance
201-500 employees
Open for applications
$30.25 - $36 USD/hr + Equity
201-500 employees
Company mission
To make insurance less expensive, simpler, and more transparent for small business owners.
Role
Who you are
- The candidate should have extensive experience troubleshooting LAN/WAN/VPN and strong understanding of networking protocols
- Atlassian administration experience (Jira/Confluence) is preferred as well as familiarity working with mobile device management tools (Intune/Endpoint Management and Addigy)
- 2+ years of IT Support and Systems Administration experience
- 2+ years experience with onboarding and employee management experience - Strong proficiency in employee on-boarding, and how to efficiently set-up new employees for success on their first day is required
- Knowledge of setting up and administering cloud based infrastructure systems is required. Working with Okta, Google Workspace, Office 365, Zoom, Slack, cloud anti-virus, such as SentinelOne is highly preferred
- Knowledge with system administration of a cloud phone system required
- Knowledge of working with remote monitoring systems (RMM) required. Connectwise Control highly preferred
- Must have strong interpersonal and communication skills. Strong problem-solving skills, with ability to quickly resolve issues as they arise
- Working with device management software programs, specifically Addigy or Intune/Endpoint Management is highly preferred
- Strong understanding of using automation to scale IT infrastructure for a start-up or a small business is a plus
What the job involves
- We are looking for an IT Support Analyst to join our team
- This role is responsible for providing best in class Information Technology helpdesk support that will ensure Pie team members have the tools and technologies they need to set them up for success from onboarding and throughout the team member’s life cycle
- This individual will be responsible for hardware/software/VOIP troubleshooting, identity and access management via Okta and EntraID, copier/printer support, and asset management
- Must be proficient in both PCs and Macs
- Ensure internal security best practices for team member computers, Pie data, Pie network access and backup systems
- We are a 100% cloud/SaaS organization. Administer and integrate cloud services: Okta, Google Workspace, Office 365, Zoom, Slack
- Create and update technology documentation for internal IT teams and for Pie team members
- Administration of Atlassian Cloud (Jira/Confluence/Service Desk)
- Ensuring all new Pie-oneers have their computer and applications set up and ready for use when they arrive on their first day
- Work with functional teams and business leaders to ensure all standard profiles for new hire access are kept up to date
- Keep the IT team scaling efficiently by automating recurring tasks such as onboarding, offboarding and access workflows
- Provision/Deprovision accounts/computers. Setup and document all required access for new employees
- Managing end-point protection, telephony, computer hardware, and computer software
- Provide IT assistance via remote support channels to all Pie employees for a multitude of operational tasks e.g. password resets, access requests, application support
- Provide IT support for remote team members, including configuring, shipping, and receiving employee devices
- Direct interaction with people is central to this role
Our take
Historically, it’s been extremely cumbersome to qualify, onboard and manage workers’ comp insurance, particularly for America’s small businesses which haven’t been prioritized by larger carriers. That’s left small businesses often stranded with expensive and low-quality coverage.
Pie Insurance is changing all that through its technology-first model. Using data and analytics to better comprehend risk and speed up the decision-making process, it reduces the time to make an underwriting decision to a few minutes. Facing only legacy competition in an industry ripe for disruption, Pie Insurance has enjoyed rapid growth and received significant investment funding from backers in the InsurTech space.
Having recently acquired a nationally licensed insurance company, Pie Insurance is now able to directly issue its own policies nationwide. Currently available in 38 states, it will be aiming to expand its operations into the remaining states and territories to provide insurance to small businesses across the entire USA.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2022
$315m
SERIES D
Mar 2021
$118m
SERIES C
Total funding: $620.3m
Company benefits
- Flexible work: Pie offers in-office, hybrid, and remote work options so you can create the work environment that's best for you
- Fully paid health care: Pie covers the health, vision, and dental premiums for full time employees and covers a percentage of premiums for spouses and children
- Equity and 401k: We think you should get a piece of the pie, so in addition to equity, Pie contributes to your retirement through a 401k
- Generous PTO: We want to make sure Pie-oneers have time to balance a rewarding work life and fulfilling personal life
- Parental leave: Pie knows your family is important, providing 100% compensation for the first three months of parental leave, as well as a generous return to work plan
- Caregiver leave: Pie offers caregiver leave so you have the time to dedicate to those who need your care
- HSA and Health FSA: Pie contributes $1,500 for individuals and $2,000 for family HSAs per year. Employees have the option to contribute to a Health FSA
- Dependent Care FSA: To help care for your dependents, Pie allows employees to set aside pre-tax dollars to be used for expenses like babysitters, daycare, summer camps, etc
- Pet insurance: Pie understands your pet is family and their care can be costly when they're not feeling well. The plans provide reimbursement for common needs like exams, vaccines, x-rays, prescriptions, and much more!
Company HQ
Union Station, Denver, CO
Leadership
John Swigart
(Co-Founder & CEO)Previously CMO for RapidFinance. Also worked as CMO for Esurance, starting off as VP of Finance in 2000.
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