Account Director, Blend
Named Accounts
Digital lending platform
Be an early applicant
Digital lending platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To provide better lending for everyone, streamlining the end-to-end customer journey for banking products.
Role
Who you are
- This is a high-impact, highly visible role for a strategic, customer-obsessed sales leader who thrives on building trust, shaping strategy, and delivering measurable outcomes
- 7-10 years in account management or sales in SaaS/fintech, with a proven track record of managing enterprise-level accounts
- Experience driving expansion for financial institutions, ideally with SaaS or low-code platforms
- Strategic account planning and revenue growth expertise
- Exceptional executive communication and negotiation skills
- Proficiency in CRM tools (e.g., Salesforce) and QBR preparation
- Ability to synthesize customization and adoption data for strategic decisions
- Bachelor’s degree in Business, Finance, or related field; MBA preferred
- Strategic thinker with a customer-centric mindset
- High ownership and ability to navigate complex stakeholder dynamics
What the job involves
- The Account Director is the strategic quarterback for Blend’s top-tier financial institution customers
- In this role, you’ll own the overall relationship with some of our largest and most sophisticated accounts—driving expansion, retention, and executive alignment
- Reporting to the Head of Named Accounts, you’ll collaborate cross-functionally with Product, Customer Success, Support, and Consulting to ensure customers realize the full value of their partnership with Blend
- You’ll define and execute a long-term account strategy, align on customer goals and success metrics, and identify new opportunities to drive meaningful growth—for both our clients and Blend
- Account Strategy & Expansion (50%):
- Develop and execute account strategies to drive revenue growth, targeting 10-15% annual expansion (e.g., additional licenses, premium modules)
- Own and Plan Renewal Strategies designed to uplift PFL, drive revenue and encourage Blend usage
- Organize the selling of partner products that are part of the overall blend ecosystem
- Identify cross-sell/upsell opportunities in collaboration with Senior Professional Services Consultant, using customization and adoption insights
- Lead Quarterly Business Reviews (QBRs) with executive stakeholders, presenting ROI and strategic roadmaps
- Relationship Management (30%):
- Build and maintain C-level relationships with client executives, ensuring alignment on business objectives
- Act as the escalation point for strategic issues (e.g., major compliance disputes, contract renewals)
- Team Coordination (15%):
- Partner with Senior Professional Services Consultant and Training & Enablement Specialist to align on customization needs, feature adoption, metrics, and training outcomes
- Own and Expand Annual Services Spend/ P&L
- Coordinate with the centralized due diligence team for executive-level TPRM/due diligence escalations
- Reporting (5%):
- Maintain CRM updates (e.g., Salesforce) on account health, opportunities, and risks
- Track expansion metrics and retention rates for leadership reporting
Our take
Nowadays, the vast majority of housing deals are done online. This is possible because of companies like Blend, a digital banking platform out to simplify the mortgage process.
Blend is used by major banks and financial institutions to offer mortgages and consumer loans. It has proved popular thus far, although its success continues to be tied to interest rates and the housing market, which means a few bumps in the road are inevitable.
That being said, in 2023 the company set out a "path to profitability" that takes this into account. This should make for strong, and more importantly sustainable, growth in the future
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2021
$300m
SERIES G
Aug 2020
$75m
SERIES F
Total funding: $665m
Company benefits
- Comprehensive health benefits
- Wellness program that covers a variety of activities, gym memberships, and more
- Partnerships to support all of life’s milestones: Origin Financial Wellness, Compsych Employee Assistance Program, RocketLawyer Legal Plan, and more
- Various leave programs including 16 weeks of paid parental leave with no tenure requirement
- Thoughtful, regular performance reviews
- Support for workshops and lectures to develop your craft
- Meaningful equity and 401(k) plan
- “Employee-first” environment, where most employees can work wherever they choose
- Flexible work schedule
- Open vacation policy
Company HQ
Chinatown, San Francisco, CA
Leadership
Nima Ghamsari
(Founder & Head)They studied Computer Science at Harvard before working for 4 years in Business Development and Engineering at Palantir Technologies.
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