Sales Executive, Byway

• Relevant experience: Experience in a sales role with a customer-centric mindset and a drive to learn how to meet and exceed sales targets while maintaining excellent service
• Mission alignment: A passion for slow travel with a few favourite routes in one or more Byway regions and a good working knowledge of European rail geography and connections
• Communication skills: Strong communication skills, with the ability to engage with potential and existing customers and respond to enquiries promptly and effectively, while learning how to build long-term relationships
• Attention to detail: Attention to detail and the ability to take ownership of tasks and follow through on commitments, even in a fast-paced environment
• Strong sense of individual accountability: Self-motivated and proactive, with a willingness to take direction and learn from more experienced colleagues while contributing positively to the team
• Time management: Good time management skills, with the ability to prioritise tasks and use CRM software and sales tools to stay organised and increase efficiency as you develop your skills
• A willingness to work weekends (on a rota system) and bank holidays in exchange for time back during the week

Desirable

• We're looking for an ambitious and customer-focused Sales Executive to join our Concierge team
• In this role, you'll be responsible for generating new business, achieving sales targets, and building strong client relationships
• Your passion for slow travel will help you to craft bespoke journeys that excite our customers, manage the sales process and post-sale care, and ensure exceptional customer satisfaction
• You’ll build long-term relationships, looking after your customers right up until their departure, managing changes, offering upgrades, and ensuring a joyful experience
• Craft amazing bespoke journeys: Support the creation of tailor-made holiday experiences by qualifying inbound leads, understanding customer preferences and designing easy-medium builds, collaborating with senior team members to design more complex travel itineraries
• Take the initiative: Contribute to re-engagement campaigns, including sending outbound emails and making calls to existing customers with some guidance
• Provide customer delight: Manage the sales process from initial contact to deal close, ensuring a delightful customer experience, then manage interactions up to departure, including changes, questions, disruptions, and upsells
• Meet revenue and NPS targets: Meet or exceed your individual sales revenue targets and ensure your trips delight your clients, as reflected in their NPS scores, including by collaborating with our ops and in-trip support teams
• Help our company grow: Use customer feedback, and your own observations, to provide feedback on and insight into technical developments to further the team’s efficiency
• Build relationships: develop strong relationships with customers by providing friendly, helpful service and contributing to a memorable experience that encourages future bookings

• If we like your application, we'll schedule an initial call with Adam (Sales Lead)
• After that, there will be a take-home exercise, followed by a skills-based interview with our sales team
• The final stage will be a values-based interview with Adam and Holly (CMO)
• We offer flexible scheduling for our multi-stage interview process and are open to adjustments based on candidate needs
• Applications close: Wednesday 10th September 2025