Senior Full-stack, Rails Engineer, Yuma AI

AI & Product Focused

Salary not provided

Redis

Sidekiq

Postgres

Ruby on Rails

Senior and Expert level

Remote from France

Customer support automation

Job no longer available

Customer support automation

21-100 employees

B2BArtificial IntelligenceCustomer serviceSaaSAutomation

Job no longer available

Salary not provided

Redis

Sidekiq

Postgres

Ruby on Rails

Senior and Expert level

Remote from France

21-100 employees

B2BArtificial IntelligenceCustomer serviceSaaSAutomation

Company mission

To empower merchants with the most recent AI capabilities while empowering customer support agents in their mission to delight customers.

Job

Company

Role

Who you are

You have led and built multiple large Rails applications, and you always strive for excellence. You are pragmatic, making the right trade-offs that favor speed of iteration while maintaining high product quality.
You are driven by delivering the best experience and value to your users. You might have a preference for working on backend projects, but you aren't afraid of frontend work. Rails has no secrets for you
Recent experience playing with LLMs is a huge plus, and pretty much getting mandatory in 2024 now :) Building with LLM and a non-deterministic output is a very different kind of engineering too!
If you are relentless and looking to join an early, hard-working team, we want you. We are seeking someone who is looking to embrace a new challenge and commit to it 100%
Your diploma don't matter to us; we only care about your skills

What the job involves

We are still a small team of 6 engineers, but we are moving quickly
Iteration speed is key
We have built a lot over the past year, but there is still so much to do
We do a mix of iterations, A/B testing, LLM research projects, new feature development, performance work, and more
We are heavily focused on delivering value to our users and are very product-focused
This is the only thing that matters
Our backend is a standard Ruby on Rails API powered by PostgreSQL, Redis, and Sidekiq jobs
We already have a fair amount of load ingesting and processing millions of support tickets monthly

Our take

Yuma AI is transforming eCommerce customer support with its AI-driven automation solutions. By integrating advanced AI agents into platforms like Shopify, Yuma enhances productivity, reduces operating costs, and improves customer satisfaction.

The platform stands out for its ability to generate human-like interactions, mirroring brand tone and boosting operational efficiency. This has proven a success and the platform is rapidly increasing ticket automation rates and reducing response times.

In its pursuit of continued growth, Yuma has closed a successful Seed funding round. With this capital, the platform aims to expand its capabilities and further revolutionize eCommerce customer support.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Nov 2024

$5m

SEED

Mar 2023

$0.2m

SEED

Total funding: $5.2m

Company HQ

SoMa, San Francisco, CA

Leadership

Guillaume Luccisano

(Founder & CEO)

Previously co-founded Triplebyte where they served as CTO for 6 years. They also co-founded Socialcam where they served as the VP of Engineering for 3 years.

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