Technical Support Engineer, Formlabs
Field
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More information about location
3-5 days a week in office
High performance 3D Printers
Be an early applicant
High performance 3D Printers
501-1000 employees
Be an early applicant
+ Shares
More information about location
3-5 days a week in office
501-1000 employees
Company mission
To bring powerful and accessible fabrication tools into the creative hands of professionals around the world.
Role
Who you are
- You are based in London/Manchester/Dublin (highly preferred due to hub connectivity)
- You are energized by travel and willing to be on the road 80%+ of the time. We pay for your time spent traveling, and this position is eligible for overtime
- You have a strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology
- Fluency in English (C1-C2). You can explain complex technical concepts simply and effectively
- Valid driver’s license (B) is required
- Even if you don't check every box, but see yourself contributing, please apply
Desirable
- Fluency in German/French
- Passion for 3D printing and emerging technologies
- Experience in rapidly-growing startup environments
What the job involves
- As the dedicated Field Technical Support Engineer for Formlabs, you will be the primary technical point of contact and face of our company across the UK&Ireland region. This is a role where you will be traveling 80% or more of the time
- You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them
- We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us
- Installation & Customer Training (On-Site)
- Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems
- User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance
- Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed
- Break-Fix & Maintenance (On-Site)
- Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs
- Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window
- Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime
- Logistics & Reporting
- Visit Volume: Execute a high volume of activity
- Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time
- Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce
Salary benchmarks
Our take
Formlabs' founders met at MIT in 2011, and set about creating a company that would disrupt the 3D printing market. While the majority of the industry was experiencing a crash, Formlabs managed to buck the trend by implementing additive manufacturing (stereolithography) to a desktop form factor.
While many 3D printing manufacturers have tried in vain to market their hardware to home users, Formlabs has maintained a laser-sharp focus on serving the needs of professionals and large-scale companies such as Coke and Sony. Striving to keep costs low while maintaining an optimal user experience, the company has sold well over 100,000 printers.
With considerable funding at its back, Formlabs has continued to develop new solutions such as a series of mass manufacturing solutions that enable its customers to dramatically increase their 3D printing output. As the largest supplier of professional SLA and SLS 3D printers in the world, the company is well set to further its position and achieve further global growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2021
$150m
SERIES E
Aug 2018
$15m
SERIES D
Total funding: $250.8m
Company HQ
Ward Two, Somerville, MA
Leadership
Maxim Lobovsky
(Co-Founder & CEO)Prior to co-founding Formlabs in 2011, Maxim interned at NASA Robotics Academy. He was also a Research Assistant at Advanced Fiber Engineering, Cornell Computational Synthesis Lab, and MIT.
David Lakatos
(CPO)Alongside Formlabs, David is an Advisor at Shapr3D. Previously, he co-founded Sold, which was quickly acquired by Dropbox.
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