Product Manager, BuildOps

• Mission driven individuals, who are motivated by complex challenges
• At least 3+ years of experience in product management in a SAAS or similar startup environment
• Experience in a technical environment, basic SQL skills, and proficiency with analytics tools
• MBA with experience in B2B Software products, or Bachelor's degree in Computer Science, Engineering, or related technical field
• Strong understanding of agile development methodologies and experience working in an agile environment
• Excellent communication skills and ability to collaborate effectively with cross-functional teams
• Strong analytical skills and ability to use data to inform product decisions

Desirable

• As a Senior Product Manager, you will have the opportunity to build industry leading solutions for the commercial subcontracting industry including field service, maintenance management
• You will learn about our customers - their people, organization structures, processes, and what they need from their operations platform
• You will work closely with other Product Managers to understand common needs and patterns to create innovative solutions and workflows that solve for multiple use cases across personas
• You will be expected to meet KPIs metrics that are customer driven
• Drive the product vision and roadmap for our Service and Customer Experience domain, working closely with a team of engineers, designers, QA, and data engineers for execution
• Engage with customers of various types and sizes to understand their needs and validate solutions
• Help our customers serve their customers better by streamlining service workflows, managing end-customer preferences, and delivering a best in class service experience through communications and access to property information on our customer portal
• Challenge traditional approaches and conceptualize cutting edge solutions with AI and ML
• Work closely with other Product Managers, Customer Success, and Sales team members to understand priorities and align the roadmap with business objectives
• Communicate priorities and feature releases company wide for visibility. Work directly with early adopter customers for Beta Testing and feedback, and work closely with the Customer Success team for wider rollouts
• Own CSAT and feature adoption KPIs, as well as KPIs that measure efficiency gained for our customers