Senior People Operations Partner, Shakepay

• 5+ years of progressive experience in People Operations, HR business partnering, HR generalist work, or a related People role
• Experience working independently across multiple People workstreams in a fast-paced, changing, or lean environment
• Hands-on experience supporting the employee lifecycle and working with People systems, employee data, documentation, and operational processes
• Experience contributing to performance management, compensation, onboarding, offboarding, policy work, manager enablement or other company-wide People programs
• Working knowledge of Canadian employment practices and good judgment about when to involve Legal or external advisors
• A track record of improving processes, creating clearer ways of working, and turning recurring problems into better systems
• Strong judgment, discretion, communication, and follow-through, including when handling sensitive employee matters
• The ability to prioritize competing needs, make practical tradeoffs, and move work forward without close supervision
• We understand that potential can be just as valuable as experience. If you're eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience
• Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians

Desirable

• We’re looking for a Senior People Operations Partner to help raise the bar for how People work gets done
• This is an opportunity to join a People function with a strong foundation and help shape what comes next
• You’ll bring fresh thinking to the systems, processes, and programs that support employees and managers, helping make them more thoughtful, consistent, and scalable as Shakepay grows
• You’ll work across the employee lifecycle, contribute to key People programs, and partner with managers and cross-functional teams on People-related decisions
• This is a hands-on senior individual contributor role for someone who enjoys getting into the details, sees opportunities to improve what already exists, and turns good ideas into practical solutions
• Take responsibility for the day-to-day operation of core People processes across the employee lifecycle, including onboarding, offboarding, leave, benefits, employee data, documentation, and People systems
• Design, document, and improve reliable workflows, handoffs, and resources that make People processes easier to navigate and maintain
• Support the operational delivery of key People programs, including performance and compensation cycles, and help improve how those programs work over time
• Bring forward clear recommendations, options, tradeoffs, and next steps when the path forward is not obvious
• Use data, employee feedback, and day-to-day experience to identify risks, patterns, and opportunities for improvement, simplification and automation
• Partner with Finance, Legal, Security, Talent, and external vendors on People-related work
• Help strengthen continuity across the function by creating clear documentation, repeatable processes, and effective backup coverage