Manager of Customer Success, Vonage
Cloud-based communications APIs
Be an early applicant
Cloud-based communications APIs
1001+ employees
Be an early applicant
1001+ employees
Company mission
To make communications more flexible, intelligent, and personal to help enterprises stay ahead.
Role
Who you are
- Measurable experience in managing and growing profitable and satisfied accounts or equivalently relevant customer facing experience
- Ability to drive multi-million dollar sales cycles
- Must excel with both written and verbal communication
- Passionate about understanding and learning new technology
- An enthusiastic personality and foster a positive work environment
- Strong technical, organizational, analytical and problem solving skills
- 3+ years relative experience in managing teams and Customer Success preferred
- Bachelor’s degree or higher
What the job involves
- The Manager of Customer Success is responsible for ensuring valued growth and development within the Customer Success team
- He or she will be given immediate insight to the executive team on performance, activity, team morale and needs of the team
- The Manager of Customer Success will be a critical component of the Customer Success team’s objective to charter product adoption, customer satisfaction and growth/retention of the embedded customer base
- Work with the Customer Success team to increase MRR and lower churn
- Responsible for tracking and completion of team projects and initiatives (ie: collection of customer data, customer base analytics) for all team members
- Maintain forecasting for revenue and churn. Report data regularly within department meetings
- Support team members on key customer meetings
- Be an escalation point of contact for both the CSM’s and customers
- Ensure high level of energy and morale within the team
- Work closely with the Director of Customer Success on operational needs, performance and drivers
- Conduct initial interviews for all Customer Success new hire candidates
- Maintain and drive KPI for all team members
- Assist with building and conducting training for Customer Success employees
- Conduct weekly team meetings
- Host recurring round-table discussions with team members to strategize on key accounts, issues, and best practices
Our take
According to Vonage, technology should make business communication easier, but it currently makes it more complicated due to the various communication platforms that users need to spend time learning how to use. Moreover, users often realise that the platform is not the right choice for them after wasting a lot of time understanding how to navigate it. Vonage aims to change this by providing enterprises with a flexible cloud communications platform that simplifies business communication.
Vonage offers a unified communications solution that is easy to understand and use every day. The platform integrates communication via voice, messaging, video, and data and gives clients the flexibility to choose from a wide range of tools and integrations or to create new ones using Vonage's APIs.
Following its acquisition by Ericsson - a multinational networking and telecommunications company - Vonage has been focused on expanding its presence in wireless enterprises and broadening its global offerings. Vonage won the 2022 FinTech Award for Outstanding Cloud Communications Solutions in recognition of its growth and continued dedication to the development of new technologies.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2005
$200m
SERIES E
Aug 2004
$105m
SERIES D
Total funding: $372m
Company benefits
- Unlimited paid annual leave
- Flexible working hours
- Medical cover
- Health Savings Account
- Dental and Vision Cover
- Income Protection
- Maternity/Paternity Leave
- Retirement Plan
- Telehealth
- Tuition Reimbursement
- Legal plan
- Career progression
- Training
- Industry conferences
Company values
- Accountability - We do what we say and we own what we do
- Collaboration - We believe different perspectives bring better outcomes
- Trust - We recognize and rely on each other’s talents to achieve excellence
- Excellence - We focus on being the best at what we do
Company HQ
Holmdel, NJ
Articles
Leadership
Rory Read
(CEO, not founder)Member of the Ericsson Leadership Team and Board Member at Booz Allen Hamilton. Previously worked for Dell in a variety of roles, including Chief Operating Executive.
People progressing
Joined as Talent Acquisition Partner (EMEA/APAC), being promoted to Senior Talent Acquisition Partner (Global) after 2 years and currently the Senior Global Head of Talent.
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