Operations Strategy Manager, Voi Technology
Offers stock options
E-scooters and e-bikes for hire
Be an early applicant
E-scooters and e-bikes for hire
501-1000 employees
Be an early applicant
Offers stock options
501-1000 employees
Company mission
To challenge the car-centric culture and bring in mobility solutions that make city life smoother, greener and more enjoyable.
Role
Who you are
- We are looking for a structured, analytical, and strategic problem-solver with the ability to drive progress independently, manage effective collaboration across diverse stakeholders, and adapt quickly to changing priorities
- In addition to being professionally fluent in English, we believe the right person has:
- Bachelor’s degree in business, economics, engineering, or a related field
- 3 - 5+ years of experience in operations or strategy, ideally from consulting or a fast-paced environment
- Strong analytical capability with proficiency in data management, in-depth data analysis, and delivering actionable insights
- Basic SQL skills
- Experience managing complex cross-functional projects and aligning local and central teams
- Proven ability to translate data into strategic decisions, identify performance drivers, and implement improvements collaboratively
- Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box
What the job involves
- As an Operations Strategy Manager, you will focus on the strategy, execution, and continuous improvement of our in-field and warehouse operation
- You will support the fleet organisation in delivering operational excellence across set KPIs and ensure successful city launches and completion of long-term improvement projects
- In this role, you will collaborate closely with the local Fleet team, third-party logistics providers (3PLs), central stakeholders, and other cross-functional teams to drive operational excellence and business success across the region
- This will include:
- Defining and shaping the operations strategy, including logistics partner management, workforce planning, service design execution, and developing performance metrics and dashboards for in-field operations
- Driving high-quality data management and data-driven decision-making to improve operational excellence and performance across KPIs (e.g. backlog, cost per repair, repair efficiency, uptime)
- Owning budgeting, forecasting, and performance tracking to ensure efficient resource allocation and long-term operational success
- Managing cross-functional operations projects (PMO-type) to ensure successful implementation and sustainable impact across local teams
- Contributing to city launches by coordinating cross-functional planning and execution with local and central stakeholders
- Acting as the point of contact for 3PLs, managing relationships from sourcing to contract negotiation, and collaborating with Fleet Managers on performance monitoring and follow-up
- Supporting Fleet and Site Managers on execution, acting as the bridge between central and local teams to continuously drive compliance and improvement across processes
- Proactively identifying and implementing improvement opportunities to maximise efficiency, revenue, and overall success of our operations in the region
Salary benchmarks
Our take
Micromobility plays an important role in shaping fossil-free cities and Voi wants to make sure the transformation happens in the right way. The company is a leading e-scooter/bike operator working to create towns and cities made for living, free from congestion, noise and pollution.
To create an effective micromobility service, Voi ensures that users have access to safe and solid vehicles out in the streets, an easy-to-use app and efficient operations. To ensure this, the company owns, controls and develops all aspects of its service, from tech platform, hardware, fleet operations, to marketing and policy work. This enables fast decision-making and execution, and allows Voi to use its data as a compass to guide it towards optimised rides.
Sustainability is a part of the company's DNA; since January 2020 its service has become carbon neutral in all cities, and future plans include a goal to become climate-positive by 2030. The company's popularity is clear, having reached over 100M rides and is now on the hunt for further expansion through acquisitions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Mar 2024
$25m
LATE VC
Dec 2021
$115m
SERIES D
Total funding: $490.6m
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Fredrik Hjelm
(Co-Founder & CEO)Prior to Voi, Fredrik founded Guestit, the Nordics’ most successful Airbnb management company, and worked in Business Development for Avito.ru.
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