Customer Success Lead, Corsearch
1+ day a week in office
Intelligent trademark and brand protection solutions
Be an early applicant
Intelligent trademark and brand protection solutions
1001+ employees
Be an early applicant
1+ day a week in office
1001+ employees
Company mission
To revolutionise how companies commercialise and protect their growth.
Role
Who you are
- Proven experience in customer success
- Strong background in coaching, mentoring, and team development
- Ability to drive continuous improvement and create a culture of learning
- Understanding of customer segmentation models, including High Touch/Low Touch (HT/LT) strategies
- Exceptional organisational and communication skills
- Experience in strategic customer management and retention
- Familiarity with Online Brand Protection, Legal, or Intellectual Property (preferred but not required)
What the job involves
- The Success Leader plays a crucial role in coaching and developing Associate Brand Partners, ensuring they provide an outstanding customer experience while following the structured customer journey
- This role will focus on a culture of continuous improvement, career development, and knowledge-sharing, helping to shape our future Brand Partners within Corsearch
- By focusing on upskilling, mentoring, and driving customer obsession, the Success Leader allows Senior Brand Partners to concentrate on deeper customer relationships and strategic account management
- Lead the coaching and professional development of Associate Brand Partners, equipping them with the Customer Success skills vital for delivering strong customer partnerships and ensuring long-term success
- Establish clear development plans and address skill gaps through targeted coaching, mentoring, and training focused on customer engagement, retention strategies, and value realization
- Equip Associate Brand Partners with the customer success skills vital for building strong, long-term customer partnerships, including consultative relationship management and strategic problem-solving
- Ensure Associate Brand Partners are delivering a strong customer experience and adhering to best practices in customer engagement
- Promote knowledge-sharing, collaboration, and a culture of continuous improvement within the team
- Ensure a clear distinction between Associate Brand Partners and Brand Partners, supporting structured career progression and reinforcing the Customer Success Manager (CSM) approach to client relationships
- Track and monitor the performance of Associate Brand Partners, ensuring alignment with customer retention and growth objectives
- Support the adoption and implementation of best practices to enhance efficiency and effectiveness within the Partner team
- Provide insights and recommendations for refining onboarding, training, and operational processes
- Oversee the progression of Associate Brand Partners in managing their customer portfolios, ensuring a smooth and consistent experience
- Drive engagement and customer obsession by reinforcing strategic guidance and value-driven service approaches
- Collaborate with Senior Partners to identify risks, opportunities, and areas for improvement in customer retention
- Establish a clear succession path for high-performing Associate Brand Partners, preparing them for future roles as Brand Partners and beyond
- Identify and nurture talent within the Partner team, ensuring long-term organisational success
- Contribute to team restructuring efforts and efficiency improvements in alignment with company objectives
Application process
- We usually respond within three days
Salary benchmarks
Our take
The internet has radically transformed the business landscape, creating new challenges for companies trying to protect their intellectual property. As brands face increasingly complex issues related to safeguarding their assets, Corsearch has stepped in with a suite of tools designed to secure brand value. offering everything from data and analytics to professional consulting.
In 2021, Corearch took a major leap forward when private equity firm Astorg acquired the company. This buyout sparked a period of significant growth, marked by strategic leadership hires, product development, and key acquisitions. These moves have paid off, positioning Corsearch as a leader in brand protection.
Now, as Corsearch looks to the future, it faces the challenge of staying ahead in an ever-evolving market. To maintain its competitive edge, the company is focusing on integrating the latest technologies, particularly those developed by AI-powered, venture-backed startups. By embracing these innovations, Corsearch is poised to continue its leadership in brand security and IP protection.
Freddie
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Company HQ
City of London, London, UK
Leadership
Abel Clarke
(CEO)Abel was CEO of Cision, a global leader in PR, IR, marketing and social media management technology and intelligence. Previously, Abel was the CEO and Chairman of TruSight, a startup backed by leading financial services companies and focused on third-party risk management, and prior to that, they were the Global Managing Director of Thomson Reuters' $5.5 billion Financial Division.
Share this job