Customer Success and Delivery Manager, Quantistry
Chemical simulation software for R&D
Be an early applicant
Chemical simulation software for R&D
1-20 employees
Be an early applicant
1-20 employees
Company mission
To democratise simulations and empower curious minds worldwide.
Role
Who you are
- 5+ years in a Customer Success, Project Management, or Account Management role, ideally within a very technical environment
- Proven experience managing complex projects, with strong organizational and time-management skills
- Experience in managing technical / scientific teams in a project-oriented environment
- Technical and scientific acumen to understand and communicate platform capabilities
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
- A collaborative team player with the ability to align cross-functional resources effectively
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and project management software (e.g., Asana, Jira)
- Experience working in the chemical, material science, or energy sectors is a plus
- A background in a scientific or technical field (Chemistry, Materials Science, Engineering and related fields) is a huge plus
What the job involves
- As a Customer Success and Delivery Manager, you will be at the forefront of our customer success strategy, responsible for managing the full customer journey - from onboarding and project delivery to ongoing engagement on our platform
- This role is integral in ensuring our customers achieve their goals with Quantistry, combining the best of customer success management, project oversight, and technical engagement
- Coordinate and oversee the successful delivery of customer projects, ensuring timelines, quality, and customer expectations are met
- Act as the main point of contact for customer projects, managing communications and aligning cross-functional teams to provide optimal solutions
- Coordinate with R&D and technical teams to resolve complex issues and support specialized requirements
- Oversee and support internal teams working on customer projects, facilitating resource allocation and troubleshooting as necessary
- Track and report on project progress, troubleshooting any issues and proactively mitigating risks
- Build and nurture relationships with customers to foster long-term partnerships and ensure consistent value from Quantistry’s platform
- Develop a deep understanding of customers' needs and objectives, aligning our solutions to achieve these goals
- Regularly check in with customers to ensure they’re leveraging our platform to its fullest potential, offering strategic guidance and insights as needed
- Drive customer engagement on the platform by providing onboarding, training, and resources that empower users to maximize their experience
- Gather feedback on platform usage and work with the product team to implement improvements based on customer insights
- Develop and conduct customized training sessions and ensure that customers are informed about new features and updates
Our take
Traditionally, the field of industrial R&D has been riddled with high costs, fragmented expertise, and slow innovation processes. Quantistry addresses these challenges, particularly in the realm of chemical sciences.
Quantistry has developed a computational platform that integrates quantum technologies, physics-based simulations and machine learning. By leveraging these cutting-edge tools, it allows users to optimise the discovery, design, and development of innovative materials that can be used in products such as next-gen batteries and carbon capture systems.
With the successful closure of a funding round, Quantistry is poised for accelerated growth and impact. As it embarks on this, the company has the potential to transform chemical R&D, driving the discovery of sustainable materials and fostering a greener future across diverse industries.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Mar 2024
$3.2m
EARLY VC
Total funding: $3.2m
Company benefits
- Full-Time or Part-Time: Balancing your personal life and your career is our top priority
- Flexible Working: At Quantistry, every employee decided for him- or herself how he or she works
- Vacation: Since sufficient recovery is essential for your health, you get 30 days of vacation per year
- Personal Development: There is always something new to learn, which is why we invest 1,000 EUR per year in your education
- Favourite Hardware: We believe that work should be fun. That's why we pay for the hardware of your choice
- Regular Team Events: Because we can only be successful as a team, we regularly organise events
- Free Fruits: A box of healthy organic fruits is delivered fresh to the office every week
- Top-Notch Coffee: We have a deal with our favourite coffee shop, so that you can get fresh coffee drinks for only €1
- Delicious Refreshments: There's a fridge in the office with a large selection of drinks like water, juices, mate, beer, etc
Company values
- User-Centric: We are successful, because we put our users, their needs and their habits at the very center of our work
- Pragmatic: We are clear, concise, and straight-forward in everything we do – so is our product
- Performance-oriented: Both our product and our work ethic maintain the optimal balance between speed and accuracy
- Trustful: We have a trustful, transparent, and fact-based method of communication with one another, including our customers and partners
- Environmentally conscious: We make the development of chemical products and materials more sustainable, and we live sustainability in our company.
Company HQ
Charlottenburg, Berlin, Germany
Articles
Leadership
Marcel Quennet
(CEO)Previously a DevOps Engineer at Deutsche Wetstoff and SI Labs. Prior to that, they were a Research Scientist at Helmholtz-Zentrum Berlin.
Arturo Robertazzi
(CGO)Previously a Life Science Technology Manager at Ascenion. They also worked at Botiss Biomaterials in various roles, including Head of Scientific and Market Support.
Salary benchmarks
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