Operations Manager, Mejuri
Fulfillment Centre
5 days a week in office (North York, Toronto)
Fine jewelry brand
Be an early applicant
Fine jewelry brand
501-1000 employees
Be an early applicant
5 days a week in office (North York, Toronto)
501-1000 employees
Company mission
To turn fine jewelry into an everyday occasion while working towards making a positive impact in our communities, the industry, and the world.
Role
Who you are
- Experience leading an operation or closely related supply chain area (e.g., transportation team etc)
- Passion for engagement and employee growth and ability to lead individuals through the performance cycle
- Continuous improvement mindset - Always looking for the next opportunity to improve our results
- Ability to deep dive KPIS, identify root causes and put into place actions
- You are a builder - ready to create new KPIs, processes and standardizations. Success in a role is not only execution, but creating and scaling
- Comfortable with undertaking analysis such as capacity analysis, productivity deep dives and cost analysis (bonus points comfortable with business cases, budgets)
- Ability to lead initiatives and mid-size projects cross-functionally from idea to execution
- Strong leadership and team building skills
- Excellence problem-solving skills
- Thrive in ambiguous situations and build process and standardization to stabilize
- Strong communicator with peers, leaders and Associates
What the job involves
- As a result of growth at the Fulfillment Center and our global expansion, we require a skilled Operational Manager to lead our outbound area
- This is an exciting opportunity where you will lead people, build and scale the operations and continually look for opportunities to improve on our core measures of success
- Own the Outbound function including daily execution, workflow management and proactive management of the outbound operation
- Lead a team of 3 team Leads and 25 Associates (expands to 5 supervisors, 18 leads and 250+ associates). Strong ability to manage individuals through the talent cycle ( (e.g., onboarding, coaching, feedback, career development, etc)
- Responsible for KPIs (on-time shipment, cost, quality, safety) including root cause analysis, action identification and gap closure
- Leads weekly and monthly labor planning cadence, including capacity analysis, balancing labor needs with demand and preparing for high volume weeks
- Responsible for productivity including deep dives, improvement opportunities and managing Associate performance
- Identifies, develops and implements new processes, KPIS and continuous improvement initiatives. Creates a continuous improvement mindset in the department
- Leads initiatives and mid-size projects across Operations and with cross-functional teams
- Leads peak preparation and its successful execution
- Strong focus on training and developing Leads so that they are able to progress laterally or through promotions in the company
- Creates an engaging and safe environment for Team Leads and Associates
Our take
Traditional jewelry retailers often target men for gifting - in part to make higher mark-ups acceptable. Mejuri, however, is putting the purchasing decision back with women with its direct-to-customer strategy. Instead of releasing large batches of seasonal pieces, Mejuri introduces only a small quantity of products each week, which allows it to translate trends and consumer feedback sentiments into its designs in a timely manner.
Having accumulated millions of visitors to its website, it is clear that Mejuri has captured a lot of interest. It has released over 1,000 designs since its launch, has an impressively long waitlist, and boasts that a large portion of its monthly transactions come from returning customers.
Despite its online focus, Mejuri has opened a number of brick-and-mortar stores across the US, Canada, and the UK. The company's current focus appears to be on this offline expansion, as it tries to push beyond its biggest markets into the other countries it ships to, as well as investing in branding and the customer experience.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2019
$23m
SERIES B
Sep 2018
$5m
SERIES A
Total funding: $29m
Company benefits
- Parental support: we offer parental leave salary top up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for all parents
- Health & Wellness: We offer you competitive medical and dental benefits, alongside a schedule that prioritizes whole health including personal days and mental health coverage
- Generous Total Rewards: Including a minimum of three weeks paid vacation for all corporate roles. And the cherry on top? A generous product discount
- Hybrid Work Environment: We believe in balance. Our corporate employees have a hybrid experience, spending three days a week (Tuesday-Thursday) as we are big believers in the value social capital provides our team members and our business. IRL time unlocks trust, creativity, innovation, career development and more
- Mejuri Passport: Your ticket to the destination of your choosing. The Mejuri Passport allows corporate employees meeting the criteria to work in any location for one month each year
Company HQ
Liberty Village, Toronto, ON
Leadership
Noura Sakkijha
(Co-Founder & CEO)Experience at CIBC as Process Analyst for 1 year, and Associate Specialist for 3 years.
Majed Masad
(Co-Founder & President)Previously an Investment Banking Partner at FirePower Capital for 7 years, and a Special Advisor for 1 year.
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