Customer Experience Analyst, DraftKings

Salary not provided

SQL

Tableau

Snowflake

Junior and Mid level

Boston

Remote from US

More information about location

Digital sports betting platform

Job no longer available

Digital sports betting platform

1001+ employees

B2CGamingGambling

Job no longer available

Salary not provided

SQL

Tableau

Snowflake

Junior and Mid level

Boston

Remote from US

More information about location

1001+ employees

B2CGamingGambling

Company mission

DraftKings' mission is to provide sports fans with exciting and engaging sports entertainment, with skin in the game.

Job

Company

Role

Who you are

Ideally, you have 1+ years of business analytics experience, preferably at an e-commerce company
You have experience with SQL/Snowflake and Tableau. Other programming language experience is a plus
Experienced in Design of Experiment including A/B and multivariate testing
You thrive in a fast-paced environment
You have a BS in Mathematics, Statistics, Business Analytics, Computer Science, or a related field

What the job involves

You’ll work with a team of analysts and operators to create tests and measure the impact of various tactics, develop insights about support interactions, and enhance the means through which customers interact with our brand
Work closely with the Customer Experience team to evaluate performance metrics and develop strategies to serve DraftKings users best
Build and execute test plans and play a vital role in driving the learning agenda for the Customer Experience team
Standardize business reporting metrics to evaluate the full range of experiences that a DraftKings customer may have starting with signing up all the way through withdrawing money
Perform deep dive insight analysis to discover customer behavior patterns
Develop automated tools to enable business to explore operation insights and improve operation efficiency
Collaborate with internal and external resources including engineering, marketing and product team to ensure the analytics solution development

Our take

DraftKings is a sports betting company. It allowing users to enter a wide variety of different fantasy and non-fantasy sport competitions. In 2021 the platform had 8+ million customers and was live in 12 U.S. states, there is good potential to enter 10+ other states where sports betting has recently been made legal.

The company's Sportsbook offers mobile and retail betting for major U.S. and international sports. There are leagues for fantasy football, baseball, basketball, hockey, golf, college football, and college basketball.

In 2021 DraftKings announced they plan on launching an NFT collectables marketplace where they will create sports and entertainment-themed collectibles. They are further hoping to make the purchase of NFTs simpler by allowing customers to buy in USD rather than cryptocurrency. Whilst it is a high risk, entering the NFT market could be massively profitable for the company.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

20% employee growth in 12 months

Glassdoor (3.85)

Company

Funding (last 2 of 5 rounds)

Mar 2017

$118m

SERIES E

Sep 2016

$150m

SERIES E

Total funding: $633m

Company benefits

Vision and dental insurance
Flexible working hours
Equal opportunity employer
Work from home opportunities
Health insurance

Company HQ

Back Bay East, Boston, MA

Leadership

Jason Robins

(CEO)

Jason studied at Duke University before working for Capital One and Vistaprint for a combined 4 years. In 2012, they co-founded DraftKings as CEO.

Matt Kalish

(President)

Matt started their career at Fidelity Investments before spending a combined 6 years at Capital One and Vistaprint. In 2012 they left this CRM Marketing Manager role to found DraftKings.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job