UX Designer, Syllable
$141.4k
Office located in Sunnyvale, CA
AI healthcare communication
Job no longer available
AI healthcare communication
21-100 employees
Job no longer available
$141.4k
Office located in Sunnyvale, CA
21-100 employees
Company mission
To help hospitals and patients communicate with each other.
Role
Who you are
- Requires a Masters in Health Informatics, Human-Computer Interaction, or related field and 1 year of experience in the job offered or in any position involving UX Design
- 1 year must include experience with: (1) Javascript, CSS3, and HTML5; (2) Using UX design best practices to design solutions, and mobile-first and responsive design; and (3) Conducting user research to improve user experience and in-app features
- Requires any knowledge of, or any experience in: (1) UX software Figma and Sketch; (2) Developing interaction concepts and details for new features and components; and (3) Performing heuristic evaluation and usability testing to propose design solution
What the job involves
- Plan and execute qualitative and quantitative user research, comparative analysis and A/B testing to continuously improve the product for patients and hospital administrators
- Conduct usability studies that test User Interface (UI) standard building blocks and pattern concepts of healthcare product domains to improve patient experience in accessing care
- Plan and execute user studies (interviews, observations, contextual inquiries) to understand user behavior in collaboration with internal and external team members
- Use qualitative analysis methods such as affinity diagram to analyze data from user studies and derive actionable insights
- Design A/B testing framework for a given update or new feature
- Write reports and present findings from user studies and testings to larger teams
- Design user experience for patient-facing and enterprise-facing products (mobile, desktop, and voice)
- Develop storyboards, mock-ups, and prototypes
- Quickly brainstorm and iterate on design ideas
- Develop detailed, high-fidelity prototypes of screens and interactions
- Design information architecture for products, producing workflow diagrams, user scenarios, flowcharts
- Design visually appealing user interface and ensure the quality of visual and UI elements
- Create and maintain a design system to ensure the consistency
- Create accessibility guidelines for Syllable products; audits
- Create detailed handoff specs for designed screens and interactions
- Conduct visual QA for ready-to-ship products to ensure the quality of implemented design
- Create visual materials that can effectively communicate product highlight and user stories to customers
- Utilize Javascript, CSS3, and HTML5, and UX software Figma and Sketch
- Only little domestic travel may be required (2-4 times a year) to attend healthcare industry conferences and to conduct onsite user research such as focus groups, user interviews, and observation studies
- Design HIPAA-compliant healthcare applications, web, and Cloud software
Our take
Patients in the United States often struggle to access healthcare services, having to navigate multiple call transfers, long hold times, and endless webpages to get through to healthcare providers. Syllable is a company using artificial intelligence to help alleviate this problem.
It offers conversational automatic assistance to guide patients in the right direction, whether they use phone calls, websites, or SMS messaging. In addition to making healthcare access easier for the patient, Syllable aims to help healthcare providers reduce their call-center costs, and is used by large health systems including NewYork-Presbyterian, Geisinger, Houston Methodist, and Northwell Health.
Recent funding led by growth equity firm TCV will be used to develop the company's central product, the Syllable Patient Assistant, which connects patients through the phone, SMS, or online to provide rapid care services. Further, as healthcare services experience busier operations post-pandemic, more medical offices are tapping into Syllable's convenient platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2022
$40m
SERIES C
Jun 2021
$28m
SERIES B
Total funding: $81.7m
Company benefits
- 401(k) plan with employer match
- Comprehensive health, dental and vision insurance
- 100% reimbursed mental health benefits
- 15 vacation days plus 10 company holidays
- Career coaching for every employee
Company HQ
Heritage District, Sunnyvale, CA
Leadership
Kobus Jooste
(CEO)Started out as a Research Software Engineer at IBM Research. Co-founded BixData and was a Director at Google from 2011 to 2017.
Gui Bastos
(COO)Has an MBA from Stanford. Was Director of Product Management at eBay and founded Dabee, a cross-border trade platform.
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