Staff Data Analyst, Huntress
SOC/Support
$155-170k
+ Bonus + Equity
Managed cyber security platform for SMBs
Open for applications
Managed cyber security platform for SMBs
501-1000 employees
Open for applications
$155-170k
+ Bonus + Equity
501-1000 employees
Company mission
To elevate SMBs through education and community — one hacker at a time.
Role
Who you are
- Bachelor’s degree in a quantitative field (e.g., Finance, Economics, Statistics, Computer Science) or equivalent practical experience
- 5+ years of experience in data analytics, business intelligence, or a similar role, with a strong focus on customer health reporting, preferably within a B2B SaaS environment
- Advanced proficiency in SQL for data querying and manipulation
- Proven experience with BI tools such as Sigma, Tableau, Looker, Power BI, or similar platforms
- Excellent communication, presentation, and storytelling skills, with the ability to translate complex data into clear, actionable insights for an executive audience
- Demonstrated ability to partner with senior leaders and influence strategic decision-making
What the job involves
- Reports to: Senior Director, Analytics
- We are seeking a highly skilled and strategic Staff Data Analyst to be a key partner to our support and security operations leadership teams
- In this role, you will be responsible for turning complex data into actionable insights that drive customer journey mapping
- You will own the analytical framework for measuring the health of our customers and support and security operations teams
- This position requires a unique blend of technical expertise, business acumen, and the ability to clearly communicate a metric-driven narrative to a wide range of stakeholders
- Unlock value in our install base by leaning in with curiosity to investigate customer usage, enablement, and engagement
- Offer insights into key performance indicators (KPIs) and provide timely alerts on significant changes, anomalies, or performance gaps
- Proactively develop and present compelling, data-driven narratives to support strategic planning, investment decisions, and business reviews (e.g., QBRs, board meetings)
- Lead deep-dive analyses on critical business questions, such as sales motion effectiveness, market segmentation, and pricing strategy
- Own the end-to-end reporting process for key support metrics, customer health, product usage, and support effectiveness
- Actively support business owners in better understanding their business, staffing capacity planning, product requirements, and improving operating efficiency
- Design, build, and maintain a suite of scalable dashboards and reports using business intelligence tools (e.g., Sigma, Tableau, Power BI, Looker) that provide visibility into performance
- Conduct complex data analysis using SQL to extract, manipulate, and analyze data from various sources (e.g., Salesforce, marketing automation platforms, financial systems)
- How You Work:
- Serve as a trusted advisor by proactively identifying trends, opportunities, and risks within our customer health and support data products
- Translate complex data concepts into clear, concise, and simple terms for non-technical audiences
- Have regular meetings with key stakeholders that define what data product readiness looks like in the now, next, and future timelines
- Influence key prioritization and resource allocation decisions by providing a clear, data-backed point of view that makes data products future-ready
- Collaborate with analytics engineers to build and maintain the data pipelines that ensure growth metrics are evolving in alignment with the company's strategy
- Example data products you would own:
- Customer Health Analysis is the core data product that helps support, security operations, and revenue leaders understand the health of our customer base. Directly influence decisions around retention programs and support coverage
- Support Efficiency defines key metrics around tickets and ticket efficiency metrics to support capacity planning
- Incident Effectiveness measures the number of Security Operations incidents, resolution times, and customer sentiment
Our take
In a world of increasingly sophisticated cyberthreats, many SMBs don’t have the resources to protect themselves. Huntress addresses the need for robust cybersecurity solutions for small to medium sized businesses, which make up 99% of the US business landscape.
The company offers a managed security platform, which third party resellers leverage to protect their clients from attacks. Launched in 2015, Huntress has grown well over the years, attracting plenty of investment and expanding its headcount into the hundreds.
In recent years, Huntress has turned its eye to acquisitions and new product launches, as well as major international expansion. A considerable influx of funding will support these initiatives, as well as allow the company to maintain sales momentum by expanding its go-to-market efforts.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jun 2024
$150m
SERIES D
May 2023
$60m
SERIES C
Total funding: $289.8m
Company benefits
- 100% Remote: We’ve been a remote team from day one—and we’ve got the tools, systems and processes to be successful from anywhere in the world.
- PTO & Parental Leave: We offer 12 weeks of paid parental leave, along with vacation, sick time and floating holidays.
- 401K Match: We offer a 5% contribution to your 401k—even if you’re not paying into it yourself.
- Growth Opportunities: We’re super committed to employee development, both within and outside of Huntress – including education assistance programs, hands-on training and more.
- Health Benefits: Medical, dental, vision, and everything you’d expect from a company that cares about its team members.
- Stock Options: All full-time employees get stock options and benefit from the continued growth and success of the company.
Company HQ
Ellicott City, MD
Leadership
Kyle Hanslovan
(Co-founder & CEO)Spent nine years as a Cyber Warfare Operator for Air National Guard, and seven years as an Information Assurance Officer for the United States Air Force. Co-founded and was CEO of boutique cyber security company StrategicIO, and was a Senior Cyber Vulnerability Analyst at ManTech International Corporation.
Chris Bisnett
(Co-founder & CTO)US Navy Veteran, serving for five years as a Vulnerability Analyst focused on the Department of Defense network. Operated in a number of Senior Security Engineering roles after leaving the Navy. Former CTO of LegalConfirm.com (acquired by Capital Confirmation, 2014).
John Ferrell
(Co-founder)Spent five years as a Security Engineer and CNO Analyst over two spells at ManTech International, with one year as a Linux Systems Engineer at SPARTA in the interim. Was a CNO Developer at StrategicIO before co-founding Huntress.
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