Technical Support Associate, Secureframe
$70-80k
More information about location
Governance, risk and compliance platform
Job no longer available
Governance, risk and compliance platform
101-200 employees
Job no longer available
$70-80k
More information about location
101-200 employees
Company mission
To help organisations build trust and stay secure.
Role
Who you are
- 3+ years of experience in technical customer support
- Experience supporting and troubleshooting cloud environments (AWS, Azure, GCP) and other SaaS tools (GitHub, Atlassian, HR software, etc)
- Superb debugging skills, specifically resolving error responses from API integrations (experience using the Chrome debugger, reading logs, and understanding error responses from APIs)
- Strong preference for someone with a compliance background and a willingness to learn more about various compliance frameworks (SOC 2, ISO 27001, PCI, or others)
- Proficiency using support and ticketing systems. We use Zendesk and Jira
- Resourceful, self-starter, and customer centric. You'll figure out what needs to be done, and you find ways to make it happen
- Provide clear written and verbal communication to both technical and non-technical audiences
What the job involves
- As a Technical Support Associate at Secureframe, you’ll be responsible for assisting our customers and delivering a world-class support experience. You’ll work closely with customers to troubleshoot and resolve issues via email, chat, and occasional video calls
- Be a technical product knowledge expert on our platform with guidance from team members
- Use your technical aptitude and customer service skills to resolve questions and issues for users
- Provide timely and accurate responses to customer questions within established SLAs
- Coordinate with Engineering and Product on issues and feature requests; identifying patterns and recommending improvements
- Work alongside Customer Success Managers to help customers unblock themselves
- Contribute to the creation and maintenance of customer-facing product documentation
- Take part in knowledge sharing and cross-training activities to strengthen the overall effectiveness of our team
Salary benchmarks
Our take
Data protection and security laws are getting more complex each year, presenting real challenges for startups. New companies already have massive workloads without having to deal with security compliance taking up huge chunks of time and resources.
Secureframe provides an automated cybersecurity compliance platform that integrates with more than 100 existing cloud-based compliance providers and apps. The service focuses on helping customers achieve and maintain security, privacy, and compliance requirements, including SOC 2, ISO 27001, HIPAA, PCI DSS, GDPR, CCPA, and many others. Its compliance platform allows organisations to meet certifications in weeks instead of months. Plus, they recently launched Secureframe Questionnaires to help organisations respond to RFPs and security questionnaires fast with AI.
Automated compliance platforms are becoming common in today’s landscape, but Secureframe stands out due to the integration of its platform within existing applications. The startup has taken this approach to unify existing compliance stacks, presenting companies with familiar solutions without having to start from scratch.
Freddie
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2022
$56m
SERIES B
Mar 2021
$18m
SERIES A
Total funding: $78.5m
Company benefits
- Paid family leave - We encourage all parents to spend time with their children whether or not they are the primary caregiver. For either birthing or non-birthing parents, we provide 100% pay for 8 weeks.
- Comprehensive health coverage — We care about our team’s well being — like, a lot. That's why we offer premium health, dental, and vision benefits for you and your dependents.
- Unlimited vacation - We encourage our team to take the time they need to rest and recharge. (Just don’t forget to share a few vacation snaps on Slack!)
- Team activities and offsites — We value having fun and spending time as a team. Regular company activities, meetups, and offsites help us stay connected and grow together.
- Career development — From online classes and certifications to in-person training, we offer resources for ongoing personal and career growth.
Company HQ
Mission District, San Francisco, CA
Leadership
Shrav Mehta
(Founder & CEO)Shrav served in Engineering and Marketing for a combined 6 years at companies like Lob, Scale AI, and Pilot before co-founding Secureframe in 2019.
Share this job
View 7 more jobs at Secureframe