Office Experience Specialist, Relay
+ Equity
5 days a week in office (Downtown Toronto, Canada)
Online business banking and money management
Be an early applicant
Online business banking and money management
101-200 employees
Be an early applicant
+ Equity
5 days a week in office (Downtown Toronto, Canada)
101-200 employees
Company mission
To increase the success rate of small businesses.
Role
Who you are
- You have 2+ years of experience and love creating an office environment that is energizing, allows for collaboration, and promotes productivity
- You are a clear, concise, and personable communicator both verbally and written
- You have excellent time management skills and the ability to multitask and prioritize multiple requests
- You have a keen eye for detail and thrive on solving problems
- You have strong organizational and project management skills
- You have a team-first mentality and are highly collaborative; you take opportunities to suggest improvements, learn from your fellow team members, and help out when needed
- You have the ability to rise to a challenge; you can handle change, conflict management, and uncertainty at times - we are a startup after all!
- You take pride in your work and have a “Get Stuff Done” attitude. No problem is too small and no project is too big for you to knock out of the park
- You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it
- You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering
- You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks
- You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team
- You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself
- You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward
- You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together
- You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too
What the job involves
- We’re looking for an Office Experience Specialist who is dedicated to creating a space for everyone at Relay to do their best and most fulfilling work. Our goal is ambitious, and we are growing the People team to achieve this vision and provide a world-class in-office experience for all Relayers. As a hybrid company, you will play a pivotal role in making the Toronto office a destination for the team. You will own our office operations to ensure the space is running efficiently, help plan and execute employee events, and foster a community of collaboration and connection for our team
- Maintain seamless office operations to enable all teams to focus on driving Relay's mission
- Ensure team members have what they need to be productive, whether that’s a dedicated workspace, free-flowing coffee, delicious snacks, etc
- Support the onboarding process for new hires by providing a warm welcome on their first day, preparing swag bags, setting up access cards, etc
- Own the process for in-office event planning and help build our employer brand. This includes organizing office events, team off-sites, and Relay-hosted external events
- Manage vendor relationships to ensure the office space is well-serviced and maintained
- Assist in the expansion of our office space to accommodate our growing team
Application process
- Stage 1: A 60-minute Google Meets video call with the Office Experience Lead
- Stage 2: A 45-minute in-person values interview with a member of our leadership team
- Stage 3: A take-home case study followed by a 60-minute in-person presentation to members of our People team
Our take
Traditional banking options can feel outdated and tedious, especially if this includes in-person visits and waiting in line. This has led to the rise of online banking - but lots of smaller companies have to navigate multiple complicated applications in order to manage this business banking.
This is what Relay aims to fix. Its no-fee, online banking and money management platform looking to tackle financial complexity for SMBs. The company's goal is to fully automate the finance function using banking that deeply integrates into back-office systems. Its software is designed to affordably increase financial clarity and security, reducing the time spent on administrative tasks.
Relay is focused on its long-term goals and plans to scale up distribution and grow in sales, marketing, customer support, operations, engineering and product. The company currently serves thousands of SMBs across the US with the goal to get 100,000 small businesses over the next few years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
58% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2024
$32.2m
SERIES B
May 2021
$15m
SERIES A
Total funding: $51.7m
Company benefits
- Extended Benefits/Health Insurance
- Health and Wellness Spending Account
- Mental Health Benefits/Employee Assistance Program
- Vision + Dental
- Life Insurance
- Paid Vacation
- Personal/Sick Days
- Holiday Shutdown Period
- Bereavement/Religious Holidays
- Competitive Salary
- Meaningful Equity, Stock Options Program
- Flexible Work Environment
- Dog Friendly Office
- Employee Purchasing Program for Equipment
- Birthday + Anniversary Perks
Company HQ
St. Lawrence, Toronto, ON
Leadership
Yoseph West
(CEO)A range of experience including as CEO at Vuru, Director of Product Engagement at Wave, and Head of Marketing at Hubdoc.
Salary benchmarks
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