Senior Software Engineer, Cruise

Customer Support Team

$139-204.3k

Plus bonus and restricted stock units available

React

AWS

GCP

Python

Java

Salesforce

C++

Azure

Babel

REST API

Golang

Senior level

San Francisco Bay Area

Self-driving vehicles

Job no longer available

Self-driving vehicles

1001+ employees

Artificial IntelligenceEnterpriseTransportMobilityRoboticsElectric VehiclesAutomation

Job no longer available

$139-204.3k

Plus bonus and restricted stock units available

React

AWS

GCP

Python

Java

Salesforce

C++

Azure

Babel

REST API

Golang

Senior level

San Francisco Bay Area

1001+ employees

Artificial IntelligenceEnterpriseTransportMobilityRoboticsElectric VehiclesAutomation

Company mission

To create a better world by deploying driverless cars at scale.

Job

Company

Role

Who you are

Experience building modern front-ends using React, Webpack, Babel, or similar tools
Experienced with Golang, Python, Java or C++
Experience with relational databases, microservice-based architectures, and common cloud platforms like AWS/GCP/Azure
Track record of driving complex Software projects from start to completion, including conception, problem definition, experimentation, iteration, and finally publication or productization
Experience with REST APIs, GRPC and websockets
Passionate about self-driving technology and its impact
Bachelor degree in Computer Science, or equivalent real-world experience

Desirable

Experience with CRM solutions like Salesforce Service Cloud or similar
Experience in the autonomous vehicle or ride share industry

What the job involves

We are looking for a hardworking Senior Software Engineer II for our Customer Support Product team
This team builds a variety of tools and services for our multiple customer support roles (including back-office and field support) to provide any assistance that our riders may seek
These tools anticipate and solve challenges in ways that humanize our technology, enhance the safety of our services, and deepen our relationships with users, even in the most unpredictable moments
Design and develop full stack features across our front-end surfaces and back-end services
Identify and implement improvements to testing and automation
Measure and improve performance in all layers of the stack
Extend and improve distributed and fault tolerant services
Drive standard methodologies for backend deployment, monitoring, and traceability
Drive strong engineering practices and a high bar of quality for our product offerings
Work with teams across Cruise to foster a collaborative culture embodying our values

Our take

The taxi industry has seen dramatic changes through mobile vehicle-hailing apps such as Uber, but these services focus simply on ease-of-access to regular taxi services. The automotive industry has seen a vast range of innovations in recent years such as electric cars and self-driving capability, features that are currently not found in existing services.

Cruise brings self-driving autonomy and electric cars together into a taxi-hailing mobile application. In addition to these innovations, the service focuses on efficiency through ride-sharing as opposed to each ride providing a single trip. Whilst other taxi-hailing services will inevitably turn to electric self-driving vehicles, Cruise shows potential to stand out through its AI-fuelled focus on carpooling and fleet efficiency.

Cruise, which has been acquired by General Motors, has received an inordinate amount of funding, including from Honda and Microsoft, with Softbank investing over $2B to scale its technology. A sum of this came after Cruise launched a limited driverless robotaxi service to the public in San Francisco. However, the company is now facing lawsuits from the city to limit its operations there after a series of accidents involving Cruise's vehicles.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

29% employee growth in 12 months

Glassdoor (3.2)

Company

Funding (last 2 of 11 rounds)

Jun 2024

$850m

LATE VC

Feb 2022

$1.3bn

GROWTH EQUITY VC

Total funding: $9.1bn

Company benefits

Medical / dental / vision, AD+D and life insurance
Subsidized mental health benefits
One Medical membership
Flexible Spending Account
Monthly wellness stipend
401(k) match
Paid time off: vacation, sick, public health emergency, jury duty, bereavement and company holidays
Paid parental, family care and medical leave
Family care benefits: fertility benefits, Dependent Care Flexible Spending Account (subsidized by Cruise)
Non-remote employees: Pre-tax Commuter Benefit Plan, healthy meals and snacks
CruiseFlex - a working policy for US-Based Cruisers that lets you and your manager find what working style is best for you, whether it’s primarily in-person, primarily at home or a combination of home and in-office time

Company HQ

China Basin, San Francisco, CA

Leadership

Craig Glidden

(CEO (Not Founder))

Is also currently the Executive Vice President of General Motors in its Legal wing.

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