Membership Sales Advisor, Small Door

Salary not provided

+ Commission

Junior and Mid level
Remote in US
Small Door

Members-only veterinary practice

Open for applications

Small Door

Members-only veterinary practice

101-200 employees

HealthcareB2CMarketplacePets

Open for applications

Salary not provided

+ Commission

Junior and Mid level
Remote in US

101-200 employees

HealthcareB2CMarketplacePets

Company mission

To deliver superior veterinary care for pets while providing a personalized, modern, and convenient experience for pet parents.

Role

Who you are

  • 2+ years of experience with a call-center or remote customer service role in a D2C company is strongly preferred
  • Strong verbal communication skills, especially over the phone
  • Self-motivated, team player, attention to detail, and customer service oriented
  • Ability to connect with others, exudes empathy and compassion
  • Passionate about our mission
  • Proficient in computer skills and technology
  • You have the ability to work alternating weekends (Sat/Sun - 8 hour shifts)

What the job involves

  • As a Membership Advisor, you will serve as an expert on Small Door memberships, services, and perks
  • Your role is pivotal in assisting potential members in navigating their memberships, providing personalized service for their pets’ healthcare needs
  • You will be instrumental in driving growth through individual patient acquisition and fostering enduring relationships with both prospective and existing members
  • This remote position requires close collaboration with our In-Practice Teams and Member Experience Teams
  • Engage with potential members via phone, establishing rapport and building lasting relationships
  • Receive 20-30 inbound calls per day
  • Conduct outbound sales call, as necessary
  • Achieve individual sales, renewal, and service goals through membership sales
  • Contribute to the development and refinement of processes aimed at improving member conversion and retention
  • Maintain comprehensive knowledge of our membership, services, and perks
  • Assist in the support of onboarding new members
  • Leverage your knowledge of Small Door to craft personalized member experiences
  • Embody and uphold Small Door’s mission of delivering extraordinary care in every interaction with members, patients, and colleagues

Our take

The veterinary industry is struggling to keep up with the number of pets owned in the US - veterinary practitioners are overworked and underpaid, and the result of this is long waits for appointments, shorter visits and a general decrease in veterinary care. Small Door provides a membership model that pairs clients with vets to give pet owners access to 24/7 communication and priority services, ensuring their animals reach the care they need.

There are other companies that are aiming to reduce wait times and costs for sufficient veterinary care. However, Small Door has found its niche in the market by guaranteeing annual examination and priority access to specialists that are trained to deal with specific animals.

Whilst Small Door has opened physical veterinary services, its core focus lies in connecting clients with the appropriate veterinary experts. It claims this helps the company stay true to its true goal: to provide the essential care that pet owners need, whilst ensuring vets are not overworked or underpaid. Small Door's continued funding efforts support its pledge to increase employee count as each practice grows, and also aim to have opened 25 locations by 2025.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Insights

B Corporation
Top investors

Few candidates hear
back within 2 weeks

47% employee growth in 12 months

Company

Employee endorsements

Challenging work

"We have aspirational goals and challenges that arise given a complex structure. Yet everyone meets those challenges with support and the ability to..."

Funding (last 2 of 4 rounds)

Dec 2022

$40m

SERIES B

Jun 2021

$20m

SERIES A

Total funding: $66.5m

Company benefits

  • Bonus scheme
  • Health, dental + vision insurance
  • 401K (plus company match)
  • Paid-time off, CE allowance, parental leave, and company wide holidays
  • Upward mobility and growth opportunities
  • Working in a well designed hospital with state-of-the-art equipment
  • One Medical membership, HealthAdvocate membership
  • Free CitiBike membership, WageWorks commuter benefits
  • A collaborative family of people who live our core values and have your back
  • A clear career path with opportunities for growth and development, both personally and professionally

Company values

  • High standards
  • Collaboration
  • Transparency
  • Respect
  • Ownership

Company HQ

West Village, New York, NY

Leadership

Worked in Investment Banking Analysis before joining Cowen and Company's Private Capital Group as an Associate. Was GM of AOL from 2008 to 2011, before moving to Sphere as COO. Became CEO of Sphere in 2009, and then joined Outbrain, a recommendation platform. Was a Partner at SoftBank Capital from 2013 to 2017 and then co-founded Small Door in 2018.

Florent Peyre

(President)

Joined Ernst & Young as a Senior Team Lead in 2000. Was an Internal Consultant at Lagardere SCA. Moved to Hachette Filipacchi Media, eventually being promoted to VP of Emerging Platforms. Was hired by Gilt as VP of Business Development & Strategy, and then co-founded two startups, CasaHop and Placemeter, in 2012.

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