Patient Services Advisor, Small Door
+ Commission
Members-only veterinary practice
Job no longer available
Members-only veterinary practice
101-200 employees
Job no longer available
+ Commission
101-200 employees
Company mission
To deliver superior veterinary care for pets while providing a personalized, modern, and convenient experience for pet parents.
Role
Who you are
- 2+ years of experience as a Veterinary Technician or an experienced Veterinary Technician Assistant (4+ years)
- Strong verbal communication skills, especially over the phone
- Self-motivated, team player, attention to detail, and customer service oriented
- Ability to connect with others, exudes empathy and compassion
- Ability to triage; knowledge of recognizing medical emergencies and illnesses
- Passionate about our mission
- Proficient in computer skills and technology
What the job involves
- As a Patient Services Advisor, you will serve as an expert on Small Door for pet parents
- Your role is pivotal in assisting pet parents joining Small Door while providing personalized service and advice for their pets’ healthcare needs
- You will be instrumental in driving growth through individual patient acquisition and supporting existing clients with their medical and non-medical questions
- This remote position requires close collaboration with our In-Practice Teams and Remote Teams
- Engage with potential clients via phone, establishing rapport, and driving bookings to our practices
- Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication
- Conduct outbound sales calls and follow-ups
- Achieve individual sales, renewal, and service goals
- Contribute to the development and refinement of team processes
- Engage with Small Door members through text-based chat and phone to provide telehealth services and support
- Maintain comprehensive knowledge of our offerings
- Assist in the support of onboarding new members
- Embody and uphold Small Door’s mission of delivering extraordinary care in every interaction with members, patients, and colleagues
Our take
The veterinary industry is struggling to keep up with the number of pets owned in the US - veterinary practitioners are overworked and underpaid, and the result of this is long waits for appointments, shorter visits and a general decrease in veterinary care. Small Door provides a membership model that pairs clients with vets to give pet owners access to 24/7 communication and priority services, ensuring their animals reach the care they need.
There are other companies that are aiming to reduce wait times and costs for sufficient veterinary care. However, Small Door has found its niche in the market by guaranteeing annual examination and priority access to specialists that are trained to deal with specific animals.
Whilst Small Door has opened physical veterinary services, its core focus lies in connecting clients with the appropriate veterinary experts. It claims this helps the company stay true to its true goal: to provide the essential care that pet owners need, whilst ensuring vets are not overworked or underpaid. Small Door's continued funding efforts support its pledge to increase employee count as each practice grows, and also aim to have opened 25 locations by 2025.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"We have aspirational goals and challenges that arise given a complex structure. Yet everyone meets those challenges with support and the ability to..."
Funding (last 2 of 4 rounds)
Dec 2022
$40m
SERIES B
Jun 2021
$20m
SERIES A
Total funding: $66.5m
Company benefits
- Bonus scheme
- Health, dental + vision insurance
- 401K (plus company match)
- Paid-time off, CE allowance, parental leave, and company wide holidays
- Upward mobility and growth opportunities
- Working in a well designed hospital with state-of-the-art equipment
- One Medical membership, HealthAdvocate membership
- Free CitiBike membership, WageWorks commuter benefits
- A collaborative family of people who live our core values and have your back
- A clear career path with opportunities for growth and development, both personally and professionally
Company values
- High standards
- Collaboration
- Transparency
- Respect
- Ownership
Company HQ
West Village, New York, NY
Articles
Leadership
Josh Guttman
(CEO)Worked in Investment Banking Analysis before joining Cowen and Company's Private Capital Group as an Associate. Was GM of AOL from 2008 to 2011, before moving to Sphere as COO. Became CEO of Sphere in 2009, and then joined Outbrain, a recommendation platform. Was a Partner at SoftBank Capital from 2013 to 2017 and then co-founded Small Door in 2018.
Florent Peyre
(President)Joined Ernst & Young as a Senior Team Lead in 2000. Was an Internal Consultant at Lagardere SCA. Moved to Hachette Filipacchi Media, eventually being promoted to VP of Emerging Platforms. Was hired by Gilt as VP of Business Development & Strategy, and then co-founded two startups, CasaHop and Placemeter, in 2012.
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