Senior Presales Solutions Engineer, Narvar
$140-180k
Plus annual bonus and equity
More information about location
Customer experience platform that helps retailers inspire long-term customer loyalty
Be an early applicant
Customer experience platform that helps retailers inspire long-term customer loyalty
201-500 employees
Be an early applicant
$140-180k
Plus annual bonus and equity
More information about location
201-500 employees
Company mission
To empower retailers to engage consumers, optimize operations, and drive business growth through data-driven, personalized post-purchase experiences.
Role
Who you are
- A proven track record of over 5+ years in solution engineering, pre-sales, or similar technical roles within the software industry
- In-depth knowledge of SaaS, platform migrations, data migrations, API frameworks, and web technologies
- Proficiency in iPaaS frameworks, e-commerce (Salesforce, Shopify, etc), Customer Service (Salesforce, Zendesk, etc), OMS, PIM, Jira, ERP, CRM, WMS, and other pertinent technologies
- Excellent communication and presentation skills
- Adept at managing deliverables across various cross-functional teams, demonstrating an ability to interact effectively at all organizational levels
- Curiosity and a lifelong learner mindset, with hands-on experience in product demonstration environments and continuous skill enhancement
- Substantial experience in positions such as Presales Solution Architect, Solution/Sales Engineer, Integration Consultant, etc
- Strong background in retail, e-commerce, logistics, CX, and distribution sectors, with a strategic approach to client engagement and solution architecture a plus
What the job involves
- Narvar is growing! We are hiring a Sr. Presales Solutions Engineer who will be pivotal in driving our fiscal year's objectives, deploying your expertise to amplify our team's impact across multiple verticals
- You will be at the forefront, fostering relationships with Account Executives and Customer Success teams to ensure cohesive delivery and exceptional client experiences
- Drive the technical discovery process, delivering insightful presentations and articulating product value through tailored demonstrations
- Develop comprehensive solutions that meet business and technical needs while contributing to Narvar's strategic growth
- Craft and maintain critical customer artifacts, including architecture documents, workflow diagrams, and integration plans, to ensure clarity and alignment with our solutions
- Help answer RFI/RFP responses, security questionnaires, and the construction of SOWs, focusing on accurate implementation estimates and fostering technical trust
- Guide customer conversations, focusing on technical insights to address questions and underline our leadership in post-purchase innovation
- Facilitate discussions on data governance, emphasizing the strategic use of order and inventory data to amplify customer value
- Stay ahead of industry trends and maintain expertise in product knowledge through competitive intelligence, industry events, and customer analysis
- Actively participating in solution engineering community groups, and committing to continuous personal and professional development is a plus
Our take
The process that retailers go through to deliver products to customers is becoming increasingly complicated due to convoluted shipping networks and a global customer base. This means customer experience suffers as retailers must offer an overwhelming range of delivery options. Narvar aims to improve this situation with an integrated delivery and returns platform for retailers, providing analytics on client data to the retailer and optimizes shipping channels for customers.
Narvar is a market leader in this sector, active in almost every country and territory worldwide and having made more than 2B shipments since its founding in 2012. Its post-purchase customer experience platform is used by over 1,500 companies including household name retailers such as Sephora, GAP and Levis, among many others.
Narvar has secured many strategic partnerships such as linking up with Rise.ai, a leading gift card and store credit platform. This allows stores to simplify returns by enabling merchants to issue Rise's store credit as part of the returns process. While Narvar is currently focused on retailers providing shipping solutions for their customers, the company plans to expand to offer a B2B product in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2018
$30m
SERIES C
Jun 2016
$22m
SERIES B
Total funding: $64m
Company benefits
- Grow and thrive: Feel empowered to take responsibility and ownership. Gain valuable mentorship, grow professional, and expand your skill set.
- Recharge and be well: Our benefits are designed with you in mind, offering comprehensive health, vision, and dental plans, generous parental leave, and flexible time off to support your well-being.
- Hybrid work: We consider the San Francisco Bay Area home, but the Narvar family extends across the globe to cities like Atlanta, New York, Bangalore, and London.
- Stay connected: Connect with fellow Narvarians who share your passions -from fitness tips to whisky club and everything in between. Celebrate big wins and everyday moments through regional and global company gatherings.
- Health insurance
Company HQ
Downtown, San Mateo, CA
Leadership
Amit Sharma
(Founder)Amit is a hands-on executive with expertise in multi-channel retail and supply chain operations. They have over 18 years of industry experience and their thought leadership in shipping and delivery is still reverberating through the halls of Apple and Walmart.
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