Customer Service Representative, Insurify
$36-44k
More information about location
Insurance quote comparison platform
Open for applications
Insurance quote comparison platform
101-200 employees
Open for applications
$36-44k
More information about location
101-200 employees
Company mission
Insurify's mission is to help people quickly and easily save money on insurance.
Role
Who you are
- Experience in Customer Support via phone, email and chat
- Excellent communication skills
- Phenomenal phone skills
- Well-organized and self-driven
- Licensed in Property & Casualty Insurance is a plus
- Bilingual is a plus
- Must be located in one of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IA, KS, MD, MA, MI, MN, MO, MT, NH, NJ, NM, NY, NC, OH, OK, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA
What the job involves
- Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Contacting customers through various means such as phone, email and chat
- Responsible for providing assistance to customers and sales agents including but not limited to collecting onboarding documents (insurance policies, supporting documentation) for sale finalization
- Demonstrate problem solving, resourcefulness, and strong understanding of insurance industry workflows and requirements
- Ensuring the information is correct and verifying customers' coverage. Often may need to present policyholders with proof of insurance paperwork and resolve billing and general issues
- Responsible for entering into carrier portals and pulling lists of clients for which follow up is needed
- Anticipate and educate customers to avoid potential policy interruptions and premium increases
- Success for the position will be measured in the number of transactions handled and retained policies based on various retention efforts
- Handle complaints from Carriers and Customers, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that any issue has been fully resolved
Our take
Insurify is a company that sets out to make the process of buying car insurance easier and better suited to what the customer requires. Since its founding in 2013, the company has generated over 26 million quotes, representing over 44 million dollars saved for consumers.
Operational in all 50 US states, the platform uses artificial intelligence to sift through quotes from insurance companies to empower its customers to make sensible choices. Policies can be purchased online or over the phone, and include exclusive rates and discounts found only through Insurify.
Insurify is up against fierce competition in the insurtech industry, with other comparison-shopping sites like The Zebra, Root Insurance, and Coverhound all offering similar services. That said, the company has expanded its operations substantially in recent years, with its most recent fundraise cited to support acquisitions (it has already announced plans to acquire Compare.com) as it looks to strengthen its market leadership.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
May 2023
$22.4m
LATE VC
Sep 2021
$100m
SERIES B
Total funding: $154.1m
Company benefits
- Remote-optional workplace
- Unlimited PTO
- Competitive medical, dental, and vision benefits
- HSA/FSA options
- Catered lunches, free snacks and beverages in the office
- 401(k) with matching contributions
- Company stock options
- Learning & development stipends
Company values
- Empowered: We empower everyone to go above and beyond
- Customer-focused: We work to solve real customer problems
- Accountable: We take ownership of our work and we are accountable for our individual and team successes and failures
- Results driven: We act with urgency everyday to drive results and high standards
- Always learning: We bring a spirit of continuous learning to everything we do
- Respect: We embrace diversity of opinions and treat everyone with respect
Company HQ
Kendall Square, Cambridge, MA
Articles
Leadership
Snejina Zacharia
(CEO)Having worked as an Insession Technologies Project Manager, they spent 3 years at Dynamo Software and then 7 years as a Gartner Director. They took an MBA at MIT before founding Insurify in September 2013.
Tod Kiryazov
(CPO)Having spent almost 5 years at Northeastern University as Director of Digital Strategy, they co-founded Insurify in 2013.
Giorgos Zacharia
(Board Member)A seasoned Advisor and Investor for more than ten years in various companies. Former CTO of OpenTable. As well as co-founding Insurify and serving as Board Member, they are also the current President of KAYAK.
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