Customer Solutions Consultant, Ada

• 2+ years of pre-sales engineering, and/or strategy/management/technology consulting experience
• Working knowledge of APIs and a common understanding of SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Hubspot, etc.)
• Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences
• Strong relationship building skills as you will be required to maintain and develop technical champions across the table
• Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo
• Reliable and resilient team player able to deliver on your commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment

Desirable

• We’re looking for a Customer Solutions Consultant to provide technical and subject matter expertise to some of the world’s most innovative, fast-growing companies
• You will collaborate with our Sales team to close new business by developing a deep understanding of our clients’ business needs, whilst ensuring our existing customers maximize value by crafting AI-first strategies to be adopted by their entire organization
• In other words, you will be responsible for guiding and supporting customers throughout their entire lifecycle with Ada, from their initial engagement as a prospect to their long-term success with our company and product
• Lead discovery sessions with customers and prospects to uncover requirements and challenges and identify opportunities in their businesses
• Deliver concise, compelling, value-based presentations (product demos, technical assessments, roadmaps etc.) to all levels of an organization, including C-suite (e.g. CTO, CMO)
• Build custom product demonstrations and sandboxes that capture the long-term value of Ada’s Automation-First strategy
• Scope and design integrations into customers' existing technology stack
• Support pre-sales meeting quarterly revenue goals through closing new business
• Support post-sales retaining and expanding existing client accounts by delivering quarterly business reviews and identifying upsell opportunities
• Drive adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers
• Collaborate with Product Management, Engineering, and Marketing to continuously provide feedback and improve Ada’s products and marketing