Senior Data Scientist, Extend
Product Analytics
$125-140k
Plus stock options
Warranty and protection plan services
Job no longer available
Warranty and protection plan services
201-500 employees
Job no longer available
$125-140k
Plus stock options
201-500 employees
Company mission
To revive an industry that's been starved of modernity and change for too long.
Role
Who you are
- A curious, entrepreneurial analyst with plenty of creative thinking and initiative
- 4+ years of work experience as a data analyst
- 2+ years of experience in operations, claims, or product analytics
- Expertise with SQL
- Familiarity with Python/R
- Experience building metric frameworks to understand user behaviors
- Excellent stakeholder management skills, with a track record of working cross-functionally to make an impact
- Previous experience working with operations or product teams is a plus
- Bachelor's degree from Maths, Statistics, or a relevant major
- Empathy and humility
What the job involves
- You will be part of Extend's Risk Analytics team with ownership of post-purchase product analytics monitoring
- You will play a pivotal role in helping to scale the organization
- Own analytics for claims operations and post-purchase product features, understanding and explaining key performance trends
- Guide the team toward robust and actionable tools for monitoring and optimizing claim and servicing products and policies
- Partner widely with Analytics, Operations, Product and Engineering to optimize claim intake, adjudication and fulfillment product features for excellent customer experience and lower claim cost
- Cultivate a data-driven culture with your skill for storytelling with data, identifying opportunities and presenting recommendations to improve our post-purchase products
- Work directly with senior leadership to support management of our claims operations through analysis, data insights, creation of data pipelines, and dashboarding
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralized warranty system where before there was not one. The company also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
On top of this, its seen good funding thats fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. And in 2022, it was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(Founder & CEO)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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