Customer Experience Lead, Gesture
$70-80k
+ Performance based bonuses and Stock Options
Gifting platform
Open for applications
Gifting platform
21-100 employees
Open for applications
$70-80k
+ Performance based bonuses and Stock Options
21-100 employees
Company mission
To provide an on-demand solution to the historical problem of overpriced gifting and reduce wait time for deliveries.
Role
Who you are
- Bachelor's degree in Business, Marketing, Communications, or a related field
- Proven track record of progressively responsible roles in customer-centric environments
- Experience using customer service and support platforms (E.g. Helpshift, Zendesk, etc.)
- Develop and nurture strong relationships with existing customers to encourage repeat business and upselling opportunities
- Continuously update and maintain knowledge of the company's product offerings and improvements to effectively address customer inquiries and drive sales
- Familiarity with NPS (Net Promoter Score) and how to increase and measure customer retention
- Strong interpersonal and communication skills, with a customer-centric mindset
- Exceptional problem-solving abilities and attention to detail
- Basic understanding of customer service principles and best practices
- Enthusiasm for working in a team-oriented, fast-paced environment
What the job involves
- Gesture is a customer-centric organization committed to delivering exceptional experiences to our valued customers
- We are seeking a passionate and motivated Customer Experience Lead to join our team
- As the Customer Experience Lead, you will play a pivotal role in shaping the narrative of our brand through customer interactions
- This role provides a unique opportunity to build and lead our customer service function, helping to drive the future of our customer-focused initiatives
- Key responsibilities that you will create is a strong structure of customer service by implementing and executing to enhance customer engagement, satisfaction, and support
- Provide professional customer support via email, chat, and phone
- Analyze customer feedback and collaborate for improvements
- Enhance customer engagement and experience
- Maintain accurate customer data records
- Track issue resolution and ensure customer satisfaction
- Identify process improvements and assist with clear customer communications
- Ability to adapt to changing customer needs and industry trends
- Proficient in customer relationship management (CRM) software
Our take
In a world where traditional gift-giving has become increasingly complex, Gesture emerges as a beacon of innovation. Recognizing the challenges people face in sending gifts, the company harnesses technology akin to money transfer apps like Venmo to empower effortless gift-sending, and ensure swift delivery within hours.
Leveraging AI technology, Gesture's SmartSend feature streamlines gift delivery. One interesting function is that it enables secure gifting without the need for extensive recipient information, tackling a longstanding barrier and frustration associated with traditional gift delivery services.
Gesture aims to solidify its position as a premier gifting platform, catering to both consumer-to-consumer and corporate B2B gifting needs. All-in-all, the company seeks to become the go-to platform for every gifting occasion.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Flexible Schedule: Work from home or remotely, and choose a flexible schedule that works for you
- Best in Class Training: We may be a start-up but we make sure you get all the training and experience of any large company
- Great Benefits: Gesture offers unlimited paid time off and other great benefits from the day you start
- Free Gestures: We are all about sending gifts, this is why we give our team members free Gestures each month
- Great Internships: Our intern program is one of the best paid and unpaid internship programs in the industry
- Team Building Days: Gesture takes mental health very serious; we take time each week to take a break and build together
Company HQ
Garment District, New York, NY
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