Senior Customer Success Manager, Smartly.io
Central Team
3 days a week in office (Tottenham Court Road, London)
AI-powered advertising platform
Be an early applicant
AI-powered advertising platform
501-1000 employees
Be an early applicant
3 days a week in office (Tottenham Court Road, London)
501-1000 employees
Company mission
To unify the full funnel of marketing and break silos between advertisers, marketers, and creatives.
Role
Who you are
- Are you passionate about being at the forefront of the ever-evolving social advertising industry?
- Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?
- Possess 3+ years of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic)
- Have experience in a customer success or similar customer-facing function
- Are a proactive problem-solver, with a positive attitude and a strong desire to help our customers reach their goals
- Are comfortable in addressing technical challenges and collaborate with technical teams when needed
- Have a results-driven mentality, with a bias for action and collaboration
- Are able to explain complex concepts clearly and translate data into actionable insights
- Have strong spoken and written communication skills in English as well as the ability to create connections and engage confidently with a variety of audiences
- Are able to work in a hybrid capacity from our Amsterdam office 3 days a week (more if you like)
- Are able and willing to travel for meetings, conferences and industry events
- Previous knowledge of Smartly or similar players is a plus
What the job involves
- As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive customer engagement
- You function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team
- You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company
- In this London-based role, you will be part of the EMEA South & Central Customer Success team focusing on Benelux
- You'll manage and nurture your own customer accounts through day to day communication and online marketing expertise
- Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
- Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc)
- Develop and maintain excellent knowledge and skills for Smartly.io tool and paid social advertising in general so that you're constantly able to solve customers' problems
- Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok
- Collaborate with customers, Smartly Customer Success Managers and product development team to maintain the quick feedback loop
Salary benchmarks
Our take
Smartly.io helps advertisers automate their campaigns across the largest media platforms, including Facebook, Instagram, TikTok and Pinterest. After seeing quick success following Facebookâs 2012 IPO, the company now works with over 700 brands including eBay, Uber, Ralph Lauren, Under Armour and TechStyle.
Its suite of tools automatically creates ads and videos from product images - handling budget allocation and audience targeting, as well as analysing where and when to purchase advertising. Consequently, Smartly.io has positioned itself to play a leading role in a market where brand and performance work are converging.
Smartly.io sold a majority stake to Providence Equity Partners in 2019 in a move to further its presence in the US. The company has since gone on to make several acquisitions of its own with Viralspace.ai and Ad-Lib.io. Smartly.io's ability to adapt to evolving advertising trends supports its continued growth, and its introduction of AI-powered intelligence across its platform shows it is keeping up with technology trends too.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2015
$2.9m
SERIES A
Total funding: $2.9m
Company benefits
- Generous healthcare packages and mental health services
- Career development opportunities, bonus programs and annual performance reviews
- Hybrid working model, with the option to work abroad for up to 30 days
- Company equity options program
- Paid holidays, OOO time and family leaves
Company HQ
Kluuvi, Helsinki
Leadership
Tuomo Riekki
(Co-founder, Board Member & Advisor)Initially served as CPO of the company. Also the founder of Focal and Zero, and previously founded DealMachine and Metrify.io.
Kristo Ovaska
(Co-founder & Board Member)Founder and CEO at Taito.ai. Initially served as CEO of the company. Previously founded Metrify.io, Startup Sauna, and Funrank.
Laura Desmond
(CEO)Also Founder and CEO at Eagle Vista Partners, and Operating Partner at Providence Equity Partners, as well as being a Board Member at Adobe and DoubleVerify. Former CEO of Starcom.
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