Cloud Operations Engineer, MongoDB

• This role specifically follows a weekend support model (Wednesday-Sunday, Saturday-Wednesday, or Friday-Tuesday, with the next two days as the week-off) and requires adherence to West Coast Hours (9am to 5pm PST)
• If you're passionate about being an Cloud Operations Engineer, working with our largest enterprise customers, and are open to flexible, weekend-oriented scheduling, we encourage you to apply
• You are excited about the core mission of MongoDB, and the opportunity to join the team responsible for operating Atlas, the fastest-growing multi-cloud database-as-a-service in the world
• You are prepared to be one of the early members of a 24/7/365 global cloud operations team
• Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace
• Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 2 years)
• Expertise with Linux system administration, configuration, troubleshooting
• Experience in monitoring, system performance data collection and analysis, and reporting
• Knowledge of database operations and concepts
• Expertise with networking technologies like DNS, TCP/IP, etc
• Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)
• Knowledgeable about a wide range of web and internet technologies
• Capability to write small programs/scripts to solve both short-term systems problems
• A CS/CE degree or equivalent experience
• At least 1 of the following programming languages: Java, Go, Python, Javascript
• A keen interest in learning new things

Desirable

• As a Cloud Operations Engineer, you will help ensure the success of our Atlas customers, whether they are early startups or large multinational companies, cloud-native or just getting started with a digital transformation to the cloud
• Cloud Operations Engineers will be responsible for day-to-day duties such as creating and monitoring system’s alert dashboards, reviewing critical events and system logs, accessing customer instances that underpin their production databases and performing server administration duties including performance troubleshooting
• At MongoDB you will grow your career and skills, wear multiple hats, and be part of an operations team that works at the frontier of Cloud services and database systems
• Successfully coordinate and collaborate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
• Help scale the worldwide Cloud Operations Engineering team with the strategic implementation and refinement of new processes and tools
• Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
• Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
• Automate routine monitoring and troubleshooting tasks
• Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
• Assist in performing root cause analysis after incident recovered; identifying any breakdowns in processes or workflows that contributed to the event and what changes need to be made to prevent similar events
• Contribute to documentation of corner case scenarios, troubleshooting workflows and SOPs
• Work alongside our product management, cloud engineering and support organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
• Inform executive leadership and escalation management personnel of major outages
• Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (proactively from automated monitoring or through reactive alerts via our Technical Services team)