Hospitality Customer Support Analyst, Amadeus
Plus bonus and equity
Sunday to Thursday
Travel analytics software
Open for applications
Travel analytics software
1001+ employees
Open for applications
Plus bonus and equity
Sunday to Thursday
1001+ employees
Company mission
To power better journeys through travel technology.
Role
Who you are
- Experience in Customer Support area
- Problem solver who takes initiative to get things done, an enthusiastic go-getter!
- You are a customer-oriented problem solver who can beat communication barriers and technical obstacles for our customers
- You are quick to use new software tools such as Salesforce or Microsoft Office
- Hospitality background and Revenue Management would be beneficial
- You are proficient in English. French or German (B2 level)
What the job involves
- Amadeus Hospitality’s award-winning Customer Support team offers first line support to its global customer base in the hospitality industry
- Maintain the high level of verbal and written customer support required by our global customers
- Provide efficient and prompt customer service, technical support and follow-up on customer requests
- Develop continuous improvement initiatives to enhance our state-of-the-art customer service by identifying problems and opportunities in our processes
- Lead cross-department collaboration initiatives such as secondary investigations from other departments and escalations
Application process
- End Date: November 26, 2024
Our take
Legacy Spanish travel and tourism IT provider Amadeus has been working in the industry since 1987 when it was originally founded as a European global distribution system (GDS) for airlines. Now its software connects travellers to journeys via agents, search engines, tour operators, accommodation, and transport.
Having diversified in the mid-noughties to match the evolution in digital technology, Amadeus now powers business analytics and software solutions for 16 sides of the travel industry and with 6 business tools. It doesn’t spread itself thin either, with more than 15,000 employees across the world and growth still in motion.
Amadeus continues to solidify its position as a leader in the travel and hospitality tech sectors, evidenced by its strong financial performance in the second quarter of 2024. The company's significant revenue growth, strategic acquisitions, and partnerships underscore its commitment to innovation and expansion and it doesn't plan to slow down anytime soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
San Pascual, Madrid, Spain
Articles
Leadership
Luis Maroto
(CEO & President)Previously Deputy CEO and CFO at Amadeus before becoming the President and CEO in 2011. They also worked as a Corporate Support Functions Director at Grupo Bertelsmann.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 6 more jobs at Amadeus