Customer Success Manager, Bitgo
$110-135k
Plus bonus and stock options
Digital asset financial services for instuitutions
Job no longer available
Digital asset financial services for instuitutions
201-500 employees
Job no longer available
$110-135k
Plus bonus and stock options
201-500 employees
Company mission
BitGo's mission is to deliver trust in digital assets.
Role
Who you are
- At least 4+ years of experience with hands-on account management or customer success management in the technology or finance sectors
- Strong desire to learn, curiosity to understand how things work
- Motivation to be a champion of customers and represent their voice with empathy
- Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
- Ability to handle conflicting priorities, creative problem-solving skills
- Strong written and verbal communication skills
- Experience in the cryptocurrency trading, custody space preferred
What the job involves
- Showcase the value of BitGo and ensure customer happiness and engagement
- Collaborate with notable institutional clients and fast-growing crypto platform providers, serve as a trusted advisor
- Demonstrate knowledge of products and services to enthusiastically provide support and mentorship
- Work cross-functionally with Product, Engineering, Technical Support, and Sales to optimize usage, collect product feedback, and present solutions to help customers solve their challenges using BitGo
- Team up with our Solutions Engineering through the onboarding to ensure the successful activation of new accounts
- Partner with the Sales team throughout the customer lifecycle to prevent churn and ensure renewals
Our take
The digital asset industry is maturing, with asset companies looking to shore up their positions by adding secure custody capabilities. This is good news for BitGo, an independent, regulated cryptocurrency custodian company providing security, custody, and liquidity solutions.
BitGo’s flagship multi-signature wallet solution helps its clients mitigate risk and optimize capital efficiency. The company has subsequently expanded to also cover a number of areas that are critical for any holder of major crypto assets - like portfolio and tax management. In this, BitGo was smart to focus exclusively on institutional clients: there’s huge appetite among larger players to expedite the mainstreaming of crypto, and they’ll need precisely BitGo’s tools to get there.
BitGo was in talks to be acquired by PayPal, and most recently Galaxy Digital, which speaks to a strong institutional confidence in the crypto wave. In spite of a rocky 2024 for the digital assets (which now sees BitGo suing Galaxy Digital for pulling out of the acquisition deal), BitGo has manoeuvred itself into a central position to capitalise on what, now, seems a near-inevitable period of mass adoption. Exemplifying this, the BitGo Ventures wing of the company was launched in 2024 to partner with and invest in cutting-edge blockchain and fintech startups, whilst the company saw revenue rocket to $4.19 billion in H1 2025. It's now gearing up for an IPO bid, which is fitting considering its growth.
Exemplifying this, the BitGo Ventures wing of the company was launched in 2024 to partner with and invest in cutting-edge blockchain and fintech startups, whilst the company saw revenue rocket to $4.19 billion in H1 2025. It's now gearing up for an IPO bid, which is fitting considering its growth
Freddie
Company Specialist at Welcome to the Jungle
Insights
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2023
$100m
SERIES C
Oct 2018
$16m
SERIES B
Total funding: $170.5m
Company benefits
- Company-paid medical, dental, and vision plans
- Catered lunches, fresh snacks, and gourmet coffee
- Commuting made easy with company-paid Caltrain passes
- Competitive compensation, stock options, and 401k plan
- Top-end computer equipment to power your work
- Flexible vacation time
- Remote/hybrid friendly with physical location workspaces
Company HQ
Evergreen Park, Palo Alto, CA
Leadership
Mike Belshe
(CEO)Previously Director of Engineering at Good Technology, who went on to found Cookout Software - and then move to Google as a Software Engineer/Development Manager when the latter company bought out the startup. Has served as BitGo CEO for over a decade.
Ben Davenport
(Advisor)Has spent time as a Software Engineer at Microsoft, Google, and Facebook, and worked on algorithm development at Hudson River Trading. Additionally co-founded and led Beluga, a mobile group messaging solution that was ultimately bought by Facebook, and became Facebook Messenger.
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